•Working knowledge and competency to perform hardware repairs on Laptops, Desktop, Workstations, and Printers.•Trouble shoot and resolve diagnosed issues related to Microsoft Outlook.•Shipping and receiving of computer for repair or replacement.•Hardware troubleshooting and repair/replacement of defective/broken parts (Motherboards, keyboards, screens etc.) for laptops and desktops.•Ticket tracking and resolution using proprietary ticketing software.•Data entry including user profiles, inventory and invoices for computers/parts sold.•Software troubleshooting.•Perform phone support to users.•Perform remote assistance for convenience of the user when needed.•Remote printer assistance.

•Analyze, configure, maintain and repair workstations and servers.•Perform a variety of tasks which includes installations, upgrades, and configurations.•Use investigative skills to diagnose and troubleshoot system failures, develop and implement solutions and necessary repairs.•Evaluate current network infrastructure and provide recommendations for future states.•Inventory control for deployed workstations and reclaimed workstations/peripheral assets.

Naval Surface Warfare Center - Crane, IN•Served as the first point of contact in the Information Technology department for computer support related issues.•Resolved HP desktop and laptop hardware issues as well as troubleshoot software application and connectivity issues.•Managed the configuration of new desktop and laptop hardware.•Documented resolution of issues in client’s IT Support ticket system in order to cross-train other IT employees and to drive potential training content.•Maintained hardware and software standards across the entire organization.•Logged all calls/e-mails into client’s IT Support ticket system for historical tracking and reporting purposes.•Provided input and support as necessary to the Network Administrator on special projects.

•Installed computers, upgraded machines, handled deployments, ghost's machines, upgraded networks that are out of date.•Monitored, operated and maintained hardware, software, and networks for a computing platform for all military installations supported by NMCI (Navy Marine Corps Intranet) •Configured, assembled and installed laptops, microcomputers, workstations and/or peripheral equipment. •Performed first line support for service interruptions such as printer routings, power outages, wiring problems, and malfunctioning servers and escalated unresolved problems to expedite resolution. •Upgraded, modified and replaced hardware, software and network components.

•Set up and troubleshoot domains, user accounts and software accounts.•Configure, test, and troubleshoot network connectivity and wireless access for local and remote computers or devices.•Add or replace memory, new keyboards, motherboards, and other components.•Format, install, set up, maintain, and troubleshoot desktop and laptop computers with and for end users.•Coordinate with vendors to resolve problems.•Troubleshoot and resolve printer issues.•Remote and local support for Citrix Desktop environment.

•Supervised a team of 13 soldiers.•Provided customer support in the planning and delivery of IT services including receiving, accepting, configuring and installing all of the 38th Infantry Division’s computers and equipment.•Analyzed, diagnosed and resolved operational problems involving a variety of hardware and software malfunctions, both onsite and remotely.•Reimaged computers, installed anti-virus applications, applied patches and updated group policies.•Created user accounts using Active Directory, and managed individual and group Microsoft Exchange email accounts, public folders, CAC certification, distribution lists, security groups and shared folder permissions and rights.•CompTIA A+ and Network+ Certified.•Maintain a Secret Security Clearance.

•Serve as the first point of contact in the Information Technology department for computer support related issues.•Resolve HP desktop and laptop hardware issues as well as troubleshoot software application and connectivity issues.•Manage the configuration of new desktop and laptop hardware.•Document resolution of issues in client’s IT Support ticket system in order to cross-train other IT employees and to drive potential training content.•Maintain hardware and software standards across the entire organization.•Log all calls/e-mails into client’s IT Support ticket system for historical tracking and reporting purposes.•Provide input and support as necessary to the Network Administrator on special projects.

•Used Computer Associates MAT migration software, moved customer data from old asset to new.•Manual migration techniques both PTP and by network backup.•Stripped units, and set up new computers and peripherals.•Performed sweeping duties after migration, generally defined by visiting customers the day after for on-site problem determination/resolution.•Rebuilt Outlook profiles and restored PST files for users.•Rebuilt user profiles.•Performed software updates.

•Performed onsite analysis, diagnosis, and resolution of complex desktop problems for end users.•Recommended and implemented corrective solutions, including offsite repair for remote users.•Would troubleshoot end-user workstations and related hardware and software.•Received and responded to incoming calls and/or e-mails regarding desktop problems•Prioritized and responded to help desk tickets as appropriate.•Performed file system configuration and management.•Defined and performed server backups and recovery procedures.•Planned and implemented server upgrades, maintenance fixes, and vendor-supplied patches.•Recommended and executed modifications to the server environment in order to improve efficiency, reliability, and performance.•Developed and maintained server and workstation documentation.

•Provided internet service for our commanding Brigade and the companies in its charge.•Provided computer system administration, local area network administration and system/network security.•Would subnet IP addresses for computers on the local network, routers and switches.•Set up topologies, cabling schemes and passwords for routers and switches.•Maintained hardware, software, tools and reference materials for the network.•Installed file servers, print servers, domain name servers and mail servers.•Would troubleshoot the network to include connectivity, hardware and software issues.

•Instructor qualified.•Involved in training over 30,000 soldiers deploying to Iraq and Afghanistan.•Worked with individuals as well as groups, on basic marksmanship and weapon functionality.•Taught soldiers how to disassemble and reassemble their weapons for upkeep and maintenance as well as weapon safety.•Gave instruction on the following weapon systems-*M9 (pistol)*M-16A1-A4 and M4 (rifle)*M2 (50 caliber heavy machine gun, vehicle mounted and dismounted)*240 Bravo (light machine gun)*M249 SAW (squad automatic weapon, light machine gun)*M203 (rifle mounted grenade launcher)*MK-19 (fully automatic grenade launcher, vehicle mounted and dismounted)