Shane Williams Email & Phone Number

Indianapolis, IN, US

Seymour, Indiana, US

• Working knowledge and competency to perform hardware repairs on Laptops, Desktop, Workstations, and Printers.
• Trouble shoot and resolve diagnosed issues related to Microsoft Outlook.
• Shipping and receiving of computer for repair or replacement.
• Hardware troubleshooting and repair/replacement of defective/broken parts (Motherboards, keyboards, screens etc.) for laptops and desktops.
• Ticket tracking and resolution using proprietary ticketing software.
• Data entry including user profiles, inventory and invoices for computers/parts sold.

Louisville, KY, US

• Analyze, configure, maintain and repair workstations and servers.
• Perform a variety of tasks which includes installations, upgrades, and configurations.
• Use investigative skills to diagnose and troubleshoot system failures, develop and implement solutions and necessary repairs.
• Evaluate current network infrastructure and provide recommendations for future states.
• Inventory control for deployed workstations and reclaimed workstations/peripheral assets.

Washington, DC, US

• Naval Surface Warfare Center - Crane, IN
• Served as the first point of contact in the Information Technology department for computer support related issues.
• Resolved HP desktop and laptop hardware issues as well as troubleshoot software application and connectivity issues.
• Managed the configuration of new desktop and laptop hardware.
• Documented resolution of issues in client’s IT Support ticket system in order to cross-train other IT employees and to drive potential training content.
• Maintained hardware and software standards across the entire organization.

Glen Allen, VA, US

• Installed computers, upgraded machines, handled deployments, ghost's machines, upgraded networks that are out of date.
• Monitored, operated and maintained hardware, software, and networks for a computing platform for all military installations supported by NMCI (Navy Marine Corps Intranet)
• Configured, assembled and installed laptops, microcomputers, workstations and/or peripheral equipment.
• Performed first line support for service interruptions such as printer routings, power outages, wiring problems, and malfunctioning servers and escalated unresolved problems to expedite resolution.
• Upgraded, modified and replaced hardware, software and network components.

Carmel, IN, US

• Set up and troubleshoot domains, user accounts and software accounts.
• Configure, test, and troubleshoot network connectivity and wireless access for local and remote computers or devices.
• Add or replace memory, new keyboards, motherboards, and other components.
• Format, install, set up, maintain, and troubleshoot desktop and laptop computers with and for end users.
• Coordinate with vendors to resolve problems.
• Troubleshoot and resolve printer issues.

Arlington, Virginia, US

• Supervised a team of 13 soldiers.
• Provided customer support in the planning and delivery of IT services including receiving, accepting, configuring and installing all of the 38th Infantry Division’s computers and equipment.
• Analyzed, diagnosed and resolved operational problems involving a variety of hardware and software malfunctions, both onsite and remotely.
• Reimaged computers, installed anti-virus applications, applied patches and updated group policies.
• Created user accounts using Active Directory, and managed individual and group Microsoft Exchange email accounts, public folders, CAC certification, distribution lists, security groups and shared folder permissions and.
• CompTIA A+ and Network+ Certified.

Glen Allen, VA, US

• Serve as the first point of contact in the Information Technology department for computer support related issues.
• Resolve HP desktop and laptop hardware issues as well as troubleshoot software application and connectivity issues.
• Manage the configuration of new desktop and laptop hardware.
• Document resolution of issues in client’s IT Support ticket system in order to cross-train other IT employees and to drive potential training content.
• Maintain hardware and software standards across the entire organization.
• Log all calls/e-mails into client’s IT Support ticket system for historical tracking and reporting purposes.

Glen Allen, VA, US

• Used Computer Associates MAT migration software, moved customer data from old asset to new.
• Manual migration techniques both PTP and by network backup.
• Stripped units, and set up new computers and peripherals.
• Performed sweeping duties after migration, generally defined by visiting customers the day after for on-site problem determination/resolution.
• Rebuilt Outlook profiles and restored PST files for users.
• Rebuilt user profiles.

• Performed onsite analysis, diagnosis, and resolution of complex desktop problems for end users.
• Recommended and implemented corrective solutions, including offsite repair for remote users.
• Would troubleshoot end-user workstations and related hardware and software.
• Received and responded to incoming calls and/or e-mails regarding desktop problems
• Prioritized and responded to help desk tickets as appropriate.
• Performed file system configuration and management.

• Provided internet service for our commanding Brigade and the companies in its charge.
• Provided computer system administration, local area network administration and system/network security.
• Would subnet IP addresses for computers on the local network, routers and switches.
• Set up topologies, cabling schemes and passwords for routers and switches.
• Maintained hardware, software, tools and reference materials for the network.
• Installed file servers, print servers, domain name servers and mail servers.

Washington, DC, US

• Instructor qualified.
• Involved in training over 30,000 soldiers deploying to Iraq and Afghanistan.
• Worked with individuals as well as groups, on basic marksmanship and weapon functionality.
• Taught soldiers how to disassemble and reassemble their weapons for upkeep and maintenance as well as weapon safety.
• Gave instruction on the following weapon systems-*M9 (pistol)*M-16A1-A4 and M4 (rifle)*M2 (50 caliber heavy machine gun, vehicle mounted and dismounted)*240 Bravo (light machine gun)*M249 SAW (squad automatic weapon.

Technical Certifications, Network And System Administration

High School Diploma