Gita Wisnu Email & Phone Number

New York

• Process and Manage Trade Orders on Tilebar.com• Managed and answer calls from Trade Reps with inquiries and issues they need assistant with. • Refer unresolved customer grievances to designated departments for further investigation.• Connector between the Trade Division, Main Office and the Warehouse • Work closely with all division of the company, making sure each processes are fulfilled and executed smoothly.

• Create designs, concepts and sample layouts based on knowledge of layout principles and esthetic design concepts.• Develop graphics for product illustrations, company logos and internet websites.• Confer with clients to discuss and determine layout design.• Review final layouts and suggest improvements as needed.

• Live Chat operator to help brides plan their dream wedding by one-on-one Instant Messaging chat sessions.• Managed the day-to-day website customer service on OurWeddingDay.com• Managed and answer emails from brides about planning a wedding, including etiquette, budgets, themes and more. As well as emails about how to set up, use, and navigate OurWeddingDay.com• Contribute to a Customer Service Report each week, which includes samples of chats, and all e-mail questions we received. • Refer unresolved customer grievances to designated departments for further investigation.• Provide a stress free forum for couples to plan all aspects of their wedding and other wedding events such as engagement party, rehearsal dinner, bridal shower, bachelorette party and honeymoon. • Consulted customers both domestic and internationally. • Provide customers with information and links to our partner company David’s Bridal when an inquiry would come in for dresses, gifts and party favors ideas. • Check to ensure that appropriate changes were made to resolve customer’s problems.

• Create designs, concepts and sample layouts based on knowledge of layout principles and esthetic design concepts. • Develop graphics for product illustrations, company logos and internet websites.• Confer with clients to discuss and determine layout design.• Review final layouts and suggest improvements as needed.

Customer Rep and Website Consultant of Memory-of.com and OurWeddingDay.com

• Right-hand to CEO for all admin function – Handles a wide variety of clerical and administrative functions of the office. • Provide clerical support to other departments. • Coordinate and direct office services, such as records, departmental finances, budget preparation, personnel issues and housekeeping to aid executives. • Backup for receptionist/office manager• Schedule meetings and appointments, establish and maintain calendar of events and keep CEP informed of commitments. • Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution. File and retrieve corporate documents, records and reports. • Answer phone calls and direct calls to appropriate parties or take messages.• Open, sort and distribute incoming correspondence, including faxes and email.

• Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work. • Assisted the CEO/President.• Responsible for handling various correspondences, such as letters, faxes to clients.• Establishes and maintains departmental records and files. • Greet clients, answer phones and research.

Provided basic production support for online music events, specials, series and shows in support of VH1 Digital.Adding music videos to the content management system for display on vh1.com and in VSpot.Overseeing music videos encoded by the Digital Media Group. Assisting producers with promo requests.General - picking up/dropping off tapes to DMG, show producers, etc; general department clerical/organizational tasks.