George Womick Email & Phone Number

United States

Virginia Beach, Virginia, United States

Virginia Beach, Va, United States

Virginia Beach, Virginia

Virginia Beach, Virginia

• Directly manage the Network Operations, System Operations and Help Desk Staff• Assess IT requirements for 37 remote locations• Implement cost saving measures within the organization including: Managed Print Services, Desktop Virtualization (Citrix XenDesktop), and Server Virtualization (VMware)• Manage 100+ copier leases throughout the organization• Manage third party vendors providing extended support to the sites, including after-hours Help Desk and On-site technician dispatch• Provide direction and scope on WAN migration from Private MPLS to Global MPLS• Provide project planning to wireless expansion at all locations• Implement Microsoft Lync 2013• Develop Backup and Recovery Planning

Virginia Beach, Va

• Managed 350+ servers with a System Administrator staff of 2.• Supervised a total staff size of 14 including a Help Desk Manager, Senior Network Engineer, 2 System Administrators, and 10 Help Desk Technicians.• Actively managed and coordinated IT services for 43 remote locations.• Negotiated with telecom vendor to setup Master Services Agreement saving the company %35 month over month• Implemented both Citrix XenApp 5 and XenApp 6.5 farms supporting 800 concurrent users, consisting of 35 servers.• Lead on server consolidation and virtualization from 60 physical servers to 5 hosts utilizing VMware ESXi 4.0 Update 1. The final consolidation included 200 virtual machines. It has since expanded to over 350 and standardized on VMware ESXi 5.• Implemented an Equallogic SAN solution, consisting of 2 sites and 7 enclosures.• Deployed Microsoft Office Communications Server 2007 R2 and Lync 2010, additionally configured Lync mobility features• Upgraded mixed Exchange 2000 and Exchange 2003 environment to an Exchange 2007 clustered solution• Upgraded the existing SharePoint 2007 server to a full SharePoint 2010 farm• Consolidated multiple server room UPS into a single redundant and efficient unit, reducing power consumption and increasing emergency run time.• Researched and implemented several solutions from the Barracuda Networks product line to include: Barracuda Spam Filter, Web Filter, Email Archiver, and Backup solutions• Responsible for negotiation and standardization of a copier solution for all locations• Responsible for researching and selecting an access control, video and employee badging system to be implemented at all locations.

• Responsible for the operation of a 35 server datacenter and 32 additional servers at remote locations, running Windows 2000 or 2003, and supporting approximately 1200 end users• Managed 4 direct reports (3 regional IT technicians, 1 network administrator), and 32 indirect reports• Implemented Track-It application as help desk, inventory, and remote control solution for technicians and end users• Created work order routing and escalation time lines and procedures, establishing basic Service Level Agreement (SLA) with company management• Evaluate skill sets of existing IT staff members to determine competencies and indentify training needs• Negotiated with Element K, an online training provider, to establish a technician training platform which would minimize the technicians time away the office• Established SharePoint site for company’s 2009 budget process• Utilizing inventory data, established acceptable technical specification baselines for desktops, laptops and servers for 2009, and budgeted for upgrades and replacements of equipment falling below this level• Negotiated with vendors (Dell, CDW-G, ESI) to provide equipment required at or below budgeted costs• Managed Internet access and reporting through Websense application, creating multiple usage and reporting groups based on employee function• Setup pilot group for Microsoft Office 2007, configured installation to be completed through Group Policy deployment• Conducted and led first all inclusive onsite training session for IT department technicians

• Provided support for issues escalated from remote sites• Configured KVM setup for the data center• Established a schedule for server maintenance and downtime• Configured Active Directory to reflect company’s geographic configuration from a default flat structure• Utilized Group Policy to deploy basic applications such as Citrix client, Flash Player, Adobe Acrobat Reader• Implemented secure password policy requiring users to change their password every 90 days• Used Visual Basic Scripting to create login scripts for each site for mapping of network drives, printers, wallpaper, and screen saver settings• Updated and maintained access rules on Cisco ASA firewall• Migrated 6 existing domains, including servers and PCs, into the primary domain through scripted solutions• Deployed Sophos Antivirus suite across the organization• Created documentation of network and Active Directory configuration• Maintained GoodLink server and software in support of over 75 smart phones• Administer Exchange 2000 and 2003 servers, updated recipient policy to minimize the number of email addresses generated for each user• Implemented and maintain Barracuda Spam Firewall• Established standardized DHCP scope and address ranges for each site• Established PC, server, and printer naming convention• Responsible for data backup configuration utilizing Iron Mountain and Live Vault

• Only IT resource within the organization• Responsible for 30 end users, 6 printers, 2 multifunction devices, 5 servers, switches and router• Upgraded from Exchange 2000 to Exchange 2003• Upgraded file servers to Windows 2003• Created standard desktop image (Windows XP) for all employees, to reduce downtime due to system failures• Configured all applications to be deployed through Group Policy, further standardizing the environment• Revived Microsoft CRM project that had previous gone stagnant due to a lack of management and end user buy in• Enhanced CRM implementation, by including Yahoo maps and Weather.com data into lead data screens, providing a conversation point for the sales representatives• Established workflows and escalations within the CRM product, to ensure no leads were left idle or with out consistent contact points• Placed organization a 3 week tape back up cycle, with a full back up each Friday and incremental backups occurring Monday through Thursday, storing one full backup off site each month• Negotiated with vendors to have a Windows 2003 server available offsite, in case of disaster related incident

• Was promoted from Field Services Technician, in under a year• Directly managed 5 Help Desk Level 1 technicians and 5 Help Desk Level 2 technicians, indirectly managed 10 Field Service Technicians• Upgraded to current version of FrontRange Heat help desk application• Established quarterly training goals and objectives for members of the department, to ensure the skill set was up to date• Established first call resolution guidelines for Level 1 technicians, reducing the amount of time required desk side for the Level 2 technicians, and further developing the skill sets of Level 1 technicians• Due to department efficiencies was able to shift senior Level 2 technician into a desktop planning role, consisting of desktop image development and application testing• Negotiated with vendors to determine desktop model availability, pricing, and end of life intervals• Established standardized executive level reports for management to view help desk utilization and efficiencies• Assisted other IT departments external to the help desk in correcting bottlenecks in their ticket resolution procedures• Was available in 24/7 on call status

• Was promoted from Help Desk Level 2, in under a year• Served as a project lead for any company initiatives related to user desktops• Planned and coordinated largest move in company history, 700+ PCs, as company relocated their primary call center to a new and much larger facility, in a 72 hour period• Worked on project team responsible for migration 3000+ desktops to Windows XP, from multiple existing operating systems.• Utilized Power Deploy application to configure and store standard desktop images• Utilized WinInstall application test, configure and deploy desktop applications• Tested printer drivers for compatibility with existing applications• Assisted Network Engineering department in converted existing KIX scripts to Visual Basic Scripting• Provide support to end users for issues escalated from Level 1 and Level 2 support• Deployed Symantec Antivirus application across organization• Was available in 24/7 on call status

• Provide desktop support to users• Install and configure printers• Cover help desk phones when Level 1 support was unavailable

Bs, Information Technology

Bachelor Of Science (Bs), Information Technology