George Womick Email & Phone Number

United States

Virginia Beach, Virginia, United States

Virginia Beach, VA, United States

Virginia Beach, Virginia

Virginia Beach, Virginia

• Directly manage the Network Operations, System Operations and Help Desk Staff
• Assess IT requirements for 37 remote locations
• Implement cost saving measures within the organization including: Managed Print Services, Desktop Virtualization (Citrix XenDesktop), and Server Virtualization (VMware)
• Manage 100+ copier leases throughout the organization
• Manage third party vendors providing extended support to the sites, including after-hours Help Desk and On-site technician dispatch
• Provide direction and scope on WAN migration from Private MPLS to Global MPLS

Virginia Beach, VA

• Managed 350+ servers with a System Administrator staff of 2.
• Supervised a total staff size of 14 including a Help Desk Manager, Senior Network Engineer, 2 System Administrators, and 10 Help Desk Technicians.
• Actively managed and coordinated IT services for 43 remote locations.
• Negotiated with telecom vendor to setup Master Services Agreement saving the company %35 month over month
• Implemented both Citrix XenApp 5 and XenApp 6.5 farms supporting 800 concurrent users, consisting of 35 servers.
• Lead on server consolidation and virtualization from 60 physical servers to 5 hosts utilizing VMware ESXi 4.0 Update 1. The final consolidation included 200 virtual machines. It has since expanded to over 350 and.

• Responsible for the operation of a 35 server datacenter and 32 additional servers at remote locations, running Windows 2000 or 2003, and supporting approximately 1200 end users
• Managed 4 direct reports (3 regional IT technicians, 1 network administrator), and 32 indirect reports
• Implemented Track-It application as help desk, inventory, and remote control solution for technicians and end users
• Created work order routing and escalation time lines and procedures, establishing basic Service Level Agreement (SLA) with company management
• Evaluate skill sets of existing IT staff members to determine competencies and indentify training needs
• Negotiated with Element K, an online training provider, to establish a technician training platform which would minimize the technicians time away the office

• Provided support for issues escalated from remote sites
• Configured KVM setup for the data center
• Established a schedule for server maintenance and downtime
• Configured Active Directory to reflect company’s geographic configuration from a default flat structure
• Utilized Group Policy to deploy basic applications such as Citrix client, Flash Player, Adobe Acrobat Reader
• Implemented secure password policy requiring users to change their password every 90 days

• Only IT resource within the organization
• Responsible for 30 end users, 6 printers, 2 multifunction devices, 5 servers, switches and router
• Upgraded from Exchange 2000 to Exchange 2003
• Upgraded file servers to Windows 2003
• Created standard desktop image (Windows XP) for all employees, to reduce downtime due to system failures
• Configured all applications to be deployed through Group Policy, further standardizing the environment

• Was promoted from Field Services Technician, in under a year
• Directly managed 5 Help Desk Level 1 technicians and 5 Help Desk Level 2 technicians, indirectly managed 10 Field Service Technicians
• Upgraded to current version of FrontRange Heat help desk application
• Established quarterly training goals and objectives for members of the department, to ensure the skill set was up to date
• Established first call resolution guidelines for Level 1 technicians, reducing the amount of time required desk side for the Level 2 technicians, and further developing the skill sets of Level 1 technicians
• Due to department efficiencies was able to shift senior Level 2 technician into a desktop planning role, consisting of desktop image development and application testing

• Was promoted from Help Desk Level 2, in under a year
• Served as a project lead for any company initiatives related to user desktops
• Planned and coordinated largest move in company history, 700+ PCs, as company relocated their primary call center to a new and much larger facility, in a 72 hour period
• Worked on project team responsible for migration 3000+ desktops to Windows XP, from multiple existing operating systems.
• Utilized Power Deploy application to configure and store standard desktop images
• Utilized WinInstall application test, configure and deploy desktop applications

• Provide desktop support to users
• Install and configure printers
• Cover help desk phones when Level 1 support was unavailable

Bs, Information Technology

Bachelor Of Science (Bs), Information Technology