- Produced effictive new HR policies that effectively balances company protection with clarity, minimizing employee burden and enhances understanding.- Designed and delivered comprehensive Standard Operating Procedures (SOPs) for all new and revised policies, ensuring structured escalation protocols for consistent adherence.- Conducted training sessions for stakeholder departments on new HR policies, fostering a culture of compliance and understanding across all levels of the organization.- Standardized employee relations for escalations in the following key policies - background checks, alcohol & drug testing and compliance, as well as ADA compliance. Formulated best practices, directed individual & group training for Human Resources departments company-wide.- Led employee relations management for all escalations, providing responsive, fair, and legally sound solutions to support positive workplace dynamics.

Developed Human Resources department from the ground up, with a focus on positive culture based on Company's Mission and Values. Created performance management and improvement systems, expanded recruiting and retention processes, provided employee and manager training and development, as well as managed and enforced COVID-19 protocols and policies.- Managed the recruitment process, successfully filling open positions with qualified candidates who aligned with the company's values and operational needs.- Established comprehensive employee on-boarding and training programs to maximize positive employee experience and retention.- Developed comprehensive annual review protocol to enhance the employees experience and develop consistent results throughout the organization. Designed the review to be fully automated, creating a streamlined process that highlighted success, opportunity and goals.

Responsible for establishing Human Resources department. Day-to-day functions included recruitment and retention, employee relations, regulatory compliance, administering pay, benefits and leave, employee training and development, and enforcing company policies and practices. • Partnered with senior leadership to develop and execute the company’s talent strategy regarding existing and future needs, recruiting, retention and succession planning.• Collaborated with department leadership to develop skills and competencies for new and back fill positions. • Created career path and job descriptions for all positions in the company. Collaborated with department leadership to develop Predictive Index Profiles for each position. • Managed all aspects of talent acquisition process, including: interviewing, hiring qualified candidates (hourly, exempt, managerial, and professional roles), on-boarding and overseeing the first 90-days of the New Hire Experience.• Analyzed trends in compensation and benefits, proposed competitive compensation for new and existing employees.• Directed employee investigations, disciplinary meetings, and terminations.• In collaboration with PEO and legal team, administered unique Unemployment and Workers Compensation claims.• Increased headcount by 58% in 12 months• Developed new employee manual, ensuring compliance with state and federal employment laws, as well as best practices for a growing small business.• Administered mandatory compliance training and ensured appropriate documentation was kept up to date.• Managed payroll through TriNet. Managed time card records using StratusTime, ensuring compliance with federal and state regulations and guidelines.• Conducted all training classes, including: New Hire Orientation, company culture training, employee handbook training, general safety training, and COVID-19 safety training.

Provided a full range of support services to CEO, including: calendar/schedule management, travel arrangements, reports, and project management.• Implemented processes and procedures that increased operational efficiency; managed daily functions of the office and premises• Produced high-level communications ranging from highly confidential to policies and procedures• Maintained strict confidentiality with sensitive information, financial documents, records and personal matters.• Liaised between corporate office and international manufacturing, proactively resolved issues and exercised tact, diplomacy and discretion in all written and verbal communications.• Manged complex international travel for CEO, who spent 70% of his time traveling.• Managed the execution of multiple small and large events, ranging between 20-200 people.• Monitored costs and expense reports, negotiated vendors contracts.

Provided a full range of support service to CEO and President, including travel, reports and project management.• Developed new presentation and workshop materials, resulting in a 38% increase in workshop revenue.• Designed executive leadership reports that clearly outline the success and opportunities for client organization.• Directed Annual Awards program, resulting in a net profit for the first time. • Increased sponsor income by 130%, increased ticket sales by 32% • Negotiated all event contracts, including location, trophies & awards, audio/video, photographer, and videographer. • Managed awards list and trophies for over 15 categories and 10 award levels • Designed three new trophies and two new awards • Designed program, signage, and email campaigns • Stage managed keynote presenter, special presentation, and guest speakers

Provided administrative, human resources and marketing management to small businesses and nonprofits. HUMAN RESOURCES & ADMINISTRATION: • Created company policies, procedures and employee manuals for four clients in diverse industries.• Ensured compliance with all state, federal, and local employment and labor laws.• Administered mandatory compliance training and ensured appropriate documentation was kept up to date.• Facilitated employee relations, including coaching and counseling sessions with employees, managers, and owners.• Implemented bi-annual reviews• Responsible for recruiting qualified candidates, new hire orientation and background checks.• Supported department managers/senior leadership with disciplinary actions, including verbal, written and termination for cause.• Maintained employee files, ensuring all federal, state and local guidelines were correctly maintained.MARKETING: • Created memorable direct mail and digital marketing campaigns that grew sales 50% year over year.• Developed strategic marketing and sales program that doubled sales to a sustainable level of $100,000/month• Increased community awareness of local non-profit through extended digital, direct mail and community events.

Responsible for recruitment and admissions, increasing brand recognition and fundraising. Managed Human Resources and maintained licensing documentation. • Developed comprehensive marketing plan that increased school enrollment by 47% year over year.• Created brand recognition through marketing campaigns and attendance at local events.• Designed and produced all marketing materials.• Directed all internal and external communications, including working with local press and media.• Administered government reporting requirements and licensing; developed workflow processes to ensure adherence to codes (safety, security, facility maintenance).

Supported the Hospitality Department, specifically tasked with creating structure and improving communication, assisted with hospital relocation.• Assisted the Transition Team during the final phase prior to relocation into new buildings. • Received personal achievement award for extraordinary assistance during hospital relocation.• Developed workflow process/systems for department, including database management.• Supported the Benefactor Program by streamlining processes, ensuring accurate and timely communications.• Supported Patients First initiative through logistical/administrative support and facilitating efficient internal communication.

Contracted to manage all aspects of a non-profit international medical research conference in Baltimore, MD.• Directed all venue and vendor selection, managed all contract negotiations.• Managed all logistical aspects of conference, including international travel and visa preparation, event logistics.• Developed and managed registration process. Hired and oversaw additional staffing.• Managed day-to-day operation of conference.

Provided administrative support to the Communications Vice President, including budgetary, research, and event management.• Managed $1M Communications department budget for a Fortune 500 company.• Provided detailed media research and handled high-level special projects.• Developed website optimization project, managed and led project from concept to implementation.• Created research reports that focused on company position in marketplace and new, relevant technology developments.

Responsible for administrative operations and board support.• Created infrastructure for programs that linked education, awareness, and support for families affected by autism. • Developed and implemented marketing plan to increase visibility, community participation, and fundraising opportunities.• Designed annual direct mail appeal that raised 16% of 2004 annual budget and 33% of 2005.• Collaborated with experts to design monthly training programs for parents & special education partners.

Responsible for the administration of the CMO's office, including:Domestic and International travel and expense reporting.Internal and external meeting coordination and support, including developing presentations and handling logistics.Assisted with department financial administration, including expense and invoice tracking, monthly forecasting, and vendor payment.Special projects, including the support of domestic and international User Conferences.

Accountable for all administrative functions for North American Sales & Marketing department including Sales Operations and Information Technology for the Western Hemisphere. Developed corporate Travel Program, including negotiation of $1.5m contract for an estimated 25% company wide savings.

Responsible for the smooth functioning of the CEO's office, including:Domestic and international travel for CEO, senior staff and VIP guests, including visa and travel documents when necessary.Special projects, including producing the corporate video, researching possibility of upgrading corporate plane to a charter jet service, and was responsible for office relocation.Routinely handled sensitive information in a discrete and timely manner.