Gwyneth Jonnes Email & Phone Number

New York, NY, US

New York, NY, US

Taking ownership of our Independent Brick & Mortar retail accounts to grow business.

New York, NY, US

• Built team of full and part time CSRs to manage DTC channel, managing all aspects of hiring, training, and scheduling. Led this team for a year prior to promotion, and through 4 large scale events a year averaging $1M.
• Created previously undocumented training manual for CSRs on all aspects of role and full product line.
• Initiated outside training for CSRs to provide a strong mental health frame of mind for team.
• Originated method of speaking to customers and “brand” appearance within all cs interactions, including on social media (via Sprout).
• Generated macros and tagging system with Zendesk for use of team to manage time and better report complaints.
• Learned new methods of uploading large scale marketing orders to lessen load on cs team.

New York, NY, US

Support alternate channel sales and customer service-related functions for this iconic European skin care brand in small team environment.* Assist business and consumer with product recommendations, selections, and sales transactions via email, phone, and live chat; review Zendesk feedback and take appropriate follow up action* Review, analyze, and.

Hands-on partner in family-owned/operated entrepreneurial eCommerce vintage clothing and accessories business.* Scour estate and garage sales, antique shops, and online sites for unique, period piece purchases; write descriptions and take photos for posting to online store and social media* Organize, customize, and promote seasonal and/or private 'pop up'.

Duties include:Producing, organizing, performing, and stage managing performance art cabarets in venues around NYC. Brand strategizing and consultation.Visual marketing manager and art direction.Digital marketing across several platforms.Day-of event coordination.CanvaMailchimpBrownPaperTicketsEventbrite

Joined Brooklyn-based bulk wholesale eCommerce Company specializing in fragrance oils. - In first 3 months with company, completely revamped order process, office storage system, and reorganized process for disposing of client files.- Handled all USPS shipping, and payment for international and domestic orders; complied with all hazardous materials.

One of several early hires at this emerging green beauty industry eCommerce startup. "Jill of all trades" who wore multiple hats and pitched in where/as needed, including general business administration, account management, and new employee training.- Created/issued purchase orders for >60 global vendors and served as vendors' primary point of.

* Scheduled/organized all classes for students and instructors; always sought to accommodate varied business professionals and dance enthusiasts varied schedules* Coordinated and arranged international travel, for franchise owner, students, and teachers; occasionally acted as "greeter" at on site events

Hartford, CT, US