Taking ownership of our Independent Brick & Mortar retail accounts to grow business.

• Built team of full and part time CSRs to manage DTC channel, managing all aspects of hiring, training, and scheduling. Led this team for a year prior to promotion, and through 4 large scale events a year averaging $1M in sales per event.• Created previously undocumented training manual for CSRs on all aspects of role and full product line.• Initiated outside training for CSRs to provide a strong mental health frame of mind for team.• Originated method of speaking to customers and “brand” appearance within all cs interactions, including on social media (via Sprout).• Generated macros and tagging system with Zendesk for use of team to manage time and better report complaints.• Learned new methods of uploading large scale marketing orders to lessen load on cs team.

Support alternate channel sales and customer service-related functions for this iconic European skin care brand in small team environment.* Assist business and consumer with product recommendations, selections, and sales transactions via email, phone, and live chat; review Zendesk feedback and take appropriate follow up action* Review, analyze, and categorize customer feedback data via recently implemented Zendesk to establish baseline for future training, online Q&A, and possible process improvements* Collaborate with Marketing team on types and timing of promotions and sale calendar to drive sales i.e., friends and family, holiday and various cultural celebrations throughout the year* Revamped order process to close loops on potential fraud opportunities after review and discovery of questionable ~$50K purchases in 18 months; worked in partnership with bank to mitigate future loss * Coordinated/scheduled freight for international wholesale orders, ensured all orders were processed and monitored for timeliness, accuracy and customs compliance; processed invoices and secured payments* Processed all in house personal orders for Marketing/Operations/NPD teams, as well as independent B&M wholesale accounts, from payment to receipt. MagentoNetsuiteShopifyZendeskSproutCeligoYotpoCybersource

Hands-on partner in family-owned/operated entrepreneurial eCommerce vintage clothing and accessories business.* Scour estate and garage sales, antique shops, and online sites for unique, period piece purchases; write descriptions and take photos for posting to online store and social media* Organize, customize, and promote seasonal and/or private 'pop up' shops and events* Maintain stores on Etsy, Poshmark, Depop, Ebay (previously Shop Thrilling)

Duties include:Producing, organizing, performing, and stage managing performance art cabarets in venues around NYC. Brand strategizing and consultation.Visual marketing manager and art direction.Digital marketing across several platforms.Day-of event coordination.CanvaMailchimpBrownPaperTicketsEventbrite

Joined Brooklyn-based bulk wholesale eCommerce Company specializing in fragrance oils. - In first 3 months with company, completely revamped order process, office storage system, and reorganized process for disposing of client files.- Handled all USPS shipping, and payment for international and domestic orders; complied with all hazardous materials (hazmat) requirements.- Added new products to website, including description, inventory, and pricing. Maintained further adjustments to all products based on production costs.- Assisted with backend website work, supplied original content, and served as single point of contact (SPOC) and subject matter expert (SME) for accurate product descriptions- Assisted with office renovations to prepare new storefront in Brooklyn.

One of several early hires at this emerging green beauty industry eCommerce startup. "Jill of all trades" who wore multiple hats and pitched in where/as needed, including general business administration, account management, and new employee training.- Created/issued purchase orders for >60 global vendors and served as vendors' primary point of inquiry/contact for discussion/resolution of merchandise and invoice-related issues- Received and updated all purchase orders and inventory for site.- Handled all customer service inquiries through phone, email, and chat.- First role at company was Shipping Manager, handling shipping for all orders, including international and hazmat.- Hired and trained new employees.

* Scheduled/organized all classes for students and instructors; always sought to accommodate varied business professionals and dance enthusiasts varied schedules* Coordinated and arranged international travel, for franchise owner, students, and teachers; occasionally acted as "greeter" at on site events