Gwyn Lessen Email & Phone Number

Tulsa, Ok

- Identified, captured, rendered, organized, and documented information for end-user knowledge bases.- Facilitated and led knowledge capture sessions.- Presided over meetings or discussions with knowledge communities.- Participated in process improvement initiatives.- Performed activities related to taxonomic organization of knowledge assets and metadata tagging, version control, consolidation, and archiving.

Tulsa, Ok

- Identified, captured, rendered, and organized information as knowledge assets for transferable use through intuitive search and retrieval systems as a foundation for knowledge sharing and organizational learning.- Developed knowledge base materials, including job-aids, performance support tools, quick reference guides for both online and paper-based formats.

- Processed HTML code clean-up in Adobe RoboHelp 8 conversion of the Williams Gas Pipeline Operations and Maintenance Policies and Procedures Manual.- Proofed and edited online documents.- Contributed to writing the Help and How-to section.- Created a tracking method of the policy and procedure Glossary Terms, to streamline verification process and improve accuracy.

- Developed, authored, edited, and organized material for complex processes according to set standards and quality assurance controls.- Observed production or process activities to determine operating procedures.- Acted as communication liaison between operational departments by providing efficient delivery of time-sensitive information.- Managed multiple projects, negotiated deadlines, and prioritized tasks to meet expectations.- Adhered strictly to compliance and operational risk controls in accordance with company and regulatory standards, policies, and practices.- Collaborated and mentored peers through meetings, editor feedback, and subject matter.

- Developed, authored, edited, and organized material for complex processes according to set standards and quality assurance controls.- Observed production or process activities to determine operating procedures.- Acted as communication liaison between operational departments by providing efficient delivery of time-sensitive information.- Managed multiple projects, negotiated deadlines, and prioritized tasks to meet expectations.- Adhered strictly to compliance and operational risk controls in accordance with company and regulatory standards, policies, and practices.- Collaborated and mentored peers through meetings, editor feedback, and subject matter.

- Audited collections specialty and payment program queues to verify collectors followed processes, procedures, and policies to ensure adherence with company, legal, compliance, regulatory, and federal regulations- Prepared and submitted trending analysis reports; notified management immediately of significant findings.- Made procedure update recommendations, when applicable.- Worked in a fast-paced environment with a high degree of accuracy and sensitivity to deadlines.

- Monitored phone calls and audited back-office support processes.- Provided positive and corrective feedback.- Developed back-office support procedures in compliance with Sarbanes-Oxley Act and quality audit criteria.