- Development of a large regulatory system utilizing C#, .NET, XML, LINQ, LAMDA, XSD and MVC methodologies- Presenting demos of new features weekly- Assisting new team members in understanding a complex framework- Collaborating as a team to develop a solution to address complex problems within the bounds of a specific framework - Maintaining and documenting major regulatory application- Testing and debugging the regulatory application

- Completed development of a key component of a large regulatory system within 4 months utilizing C#, .NET, XML, XSD and MVC methodologies- Performed demos for clients biweekly - Collaborated as a team to develop a solution to address a complex problem within the bounds of a specific framework- Provided a solution to address the specific requirement of allowing an existing system to consume large datasets in a single operation- Created documentation for the developed component

Manage Help Desk Queue• Provides 1st and 2nd level support for requests and incidents, related to hardware and software, escalated from the Service Desk.• Hardware supported includes but is not limited to; Desktops, Laptops, Workstations, Thin Clients, Docking Stations/Port Replicators, Peripherals, Printers, Print Servers, Scanners, Projectors, Fax Machines, Postage Machines, Blackberry/Cell Phone, Rocket Sticks, etc.• Configuration and setup of various equipment including but not limited to; Thin Client/Desktop/Laptop/Workstation Setup, MS Office Language Changes, Printer scan to email, Herr Voss Datalog, Burning Table Network Storage Access, Printer, Manager Plus Client and Passage Point Configuration, etc.• Documents support activities and captures resolutions in ServiceNow• Deploys hardware and software for locations supported according to individual requestProject Management Support – Internal Client Services & Interdepartmental• Complete assigned tasks in project server to support internal client services or interdepartmental projects through the deployment of hardware and software.Day to Day Operations• Builds/configures new PC images• Manage stock inventory• Ship and receive Computer devices• Create and modify desktop and notebook images with Imaging Tools• Track and maintain accurate equipment in Active Directory.

- Provided customers with the best merchandise suiting there needs - Cleaned the floors of any and all merchandise - Stocked and organizing merchandise- Operated a POS machine when needed- Promoted any and all sales and promotions

- Loaded and unloaded trucks of merchandise- Sorted donations by category - Provided customers with information about how the donations help the community.