RAFTRx roofing and exteriors serves as a crucial shield, safeguarding the cornerstone of family life – the home. By providing a robust defense against the elements, it ensures the safety and well-being of loved ones within. Beyond its functional role, a well-maintained roof enhances property value, offering homeowners a long-term investment in both protection and financial security. Choosing quality roofing not only shields the physical structure but also symbolizes a commitment to preserving the cherished memories and futures built within the walls of a home. We specialize in assessment of your roof with damage from all the elements . I help to facilitate the building of great teams, high value growth, integration and technology to drive expansion of enterprise value. We are a Private Equity supported business and partner with Saw Mill Capital.• P&L accountability of 200MM+ and 40MM+ of EBITDA• Organized, recruited and built a senior executive team on a new platform• Successfully implemented new brand (RAFTRx) in 5 months • Implemented new ERP and integration playbook and approach in first year• Developed strategy to offset storm chasing with geographic expansion and retail residential roofing• Implemented legal compliance team with rules to navigate 1099 sales team management • Successful renegotiated supplier agreements netting incremental ~1MM of EBITA improvement• Direct oversight and management of acquisition pipeline and target new owner relationships and discussions • Defined success criteria for acquiring new target companies • Initiated connection with insurance third party administrators (TPAs) to generate incremental revenue

Passionate about optimizing business processes, I proudly serve as an advisor to a leading growth outsourcing firm. With a focus on fostering strategic partnerships, I bring a wealth of experience in guiding businesses towards efficient and cost-effective outsourcing solutions. Committed to driving client success, I leverage my expertise to navigate the complexities of outsourcing, ensuring seamless collaboration and impactful results. Let's connect to explore how strategic outsourcing can elevate your business to new heights. #Outsourcing #StrategicPartnerships #BusinessOptimization

The Service Council™ exists to create a platform for education, knowledge, networking and insight for leaders in service, support and customer management.The Service Council Advisory Board is a group of hand-selected, global service and customer experience executives who are chartering service innovation in their select industry. This board of experts contributes to the community through thought leadership, speaking engagements, research contributions and the sharing of best practices, with the intent of elevating and advancing service.

Smart Care specializes in commercial kitchen equipment pairs and maintenance across the US. Oversight of the 400MM+ P&L including field operations, IT and sales organization. • Full P&L management accountability for the Commercial Sales, Field Service, IT & Data National Customer Service, Parts and Supply Chain business units representing the largest independent service provider of commercial cooking, ware-washing and refrigeration repair.• Scope of responsibility includes $400MM+ million in annual revenue and $50+ million in annual supply• procurement and 1500+ associates.• Successfully integrated 12 businesses, doubled sale growth in 2020, improved Gross margin by 700bps in 2021, completed a 14-month corporate carveout, and implemented new ERP systems. (with COVID restrictions all in place)• Ongoing Development of EBITDA value creation• Identification of Pricing gaps • Developed field communication process and robust KPIs • Industry M&A pipeline development• Completed Divestiture of Parts and Supply Chain• Successful completion of 24+ management presentations over a 5 year period with 2 successful sales from Ecolab to Audax (2017) and Audax to Wind Point Partners (2022)

Full P&L management accountability for the Field Service, IT, National Customer Service, Safety and Supply Chain business units representing the largest independent service provider of commercial cooking, ware-washing and refrigeration repair. Scope of responsibility includes $300+ million in annual sales and $50+ million in annual supply procurement and 800+ associates. (Private Equity held business) • Ongoing Development of EBITDA value creation• Identification of Pricing gaps • Developed field communication process and robust KPIs • Industry M&A pipeline development• Completed Divestiture of Parts and Supply Chain• Successful completion of 24+ management presentations over a 5 year period with 2 successful sales from Ecolab to Audax (2017) and Audax to Wind Point Partners (2022)

Full P&L management accountability for the Field Service, IT support, National Customer Service, Parts and Supply Chain business units representing the largest independent service provider of commercial cooking, ware-washing and refrigeration repair. Scope of responsibility includes $180+ million in annual sales and $50+ million in annual supply procurement and 800+ associates. (Private Equity held business) o Ongoing Development of EBITA value creation o Identification of Pricing gapso Developed field communication processo Industry M&A pipeline development

Senior Executive with oversight of a 50MM+ supply chain and nationwide customer service center for a 150M+ revenue national kitchen repair business.• Improved parts and supply chain business from ~(-2MM) loss to profitability of 2.5MM in a 3 year period• Drove evolution and direction of parts business into new PartsXpress image and branding as well as supply chain migration to third party logistics.• Initiated KPI and call center metrics and operations communication, resulting in a 20% improvement in efficiency and customer satisfaction while reducing costs by 10%• Restructure of 21 facilities and third party logistics migration to generate 2M+ savings• Functional lead of new parts marketing initiatives; including online presence• Leveraged buying through consolidation to generate incremental 2M+ Margin• Lean Six Sigma Blackbelt

Early Positions: District Manager (7/03 to 6/08), Area Manager (7/08 to 10/11), Project Manager (11/11 to 12/12)

AmeriKing was the largest independent Franchisee of Burger King restaurants in the US. Accountable for 10+ restaurants generating revenues in excess of 20MM+.• Top Mystery shop scores in Chicago metro for 2 years• Lowest employee turnover for 2 consecutive years• Improved gross profit with better scheduling and food process management 2%• Early roles: Training Manager, General Manager, Hourly Manager