Patsy A. Email and Phone Number

Redeeming credit cards rewards points for gift cards, merchandise, cash and Airline/hotel reservations.

Checking returned mail against online account information and placing holds on the credit card or remove holds once verification had been done with cardholder.

Assumed role of Assistant Mgr in the absence of one

-These conferences require a high level of professionalism along with an enthusiastic tone, excellent diction, enunciation, pronunciation and grammar capabilities.-Execute conferences that require a specialized operator which means an experienced operator with a high level of accuracy. -Voice Talent English & Spanish cerfified.-Setup/Execution of conferences on Avaya bridges, Compunetix bridges and conferences using IWS streaming & Webex products for companies such as: Wells Fargo, Oracle, Goldman Sachs, Citigroup, ESPN and Hewlatt-Packard.-Audio operator for Inview video conferences.-Personally managed & executed Spanish accounts: Reliv, Herbalife and Behr

-Educating consumers and Best Buy associates on the quality and innovative uniqueness of Samsung mobile products such as cellphones, tablets, cameras and galaxy wearables.-Providing a unique customer experience by Troubleshooting phone hardware and software issues, updating the Android OS on devices, and providing consumer group workshops and one on one instruction to Galaxy owners.-Continued education of constant changes and advances of Android/Samsung OS software and product line by online classes, face to face workshops and hands on training. -Consistently generating excitement about the Samsung brand products and informing customers about their commitment to humanity and preservation of our natural resources by their eco-friendly products.

-Customer Resolutions: Troubleshooting and identifying hardware / software issues of iPhone, iPads, and iPods and explaining what options customers have to resolve those issues. -Assisting customers with preventing data loss and the storage of that data through iCloud or iTunes. -Instructing customers on how-to update software on their Apple products. -Teaching how to import or sync photos, videos, music and calendars. -Advising customers on their insurance / warranty options with AppleCare protection plans and directly selling them to customers. This was done in a call center provided by IBM for Apple.

-Conference Specialist with world's largest conferencing center. -Setup and execution of online conferences with the owners, speakers and managers of Fortune 500 companies. -Introduced and set the tone for the conference, Q&A sessions, and closing remarks with a high level of voice control and professionalism.-Specialized Operator, upon request of clients, which is an experienced operator using an enthusiastic tone, correct pronunciation, and a high level of accuracy.Sales Rep

-Qualified customers for new and/or upgrade service. -Coordinating calling plans and phones to customer needs and wants. -Administrative Assistant to Owner: making customer appointments, ordering phones, accessories, & marketing materials. -In charge of daily store operations.

-Sales of new and upgrade contracts for cellphones, laptops, tablets, and accessories. -Focus on bundling of services and products. -Upselling products such as data packages, insurance, roadside assistance, & location svcs.

- Kiosk sales of cellphones and accessories.- Worked directly under the owner ordering phones, accessories and marketing products. - Single employee of the kiosk for approx. 6 weeks during the holiday season.

-Taught English part-time on Saturdays in 4 hour sessions to a group of approximately 12 high school students.-These sessions were part of an on-going summer session curriculum that took 4 summer sessions to complete the program. This program was offered to high school students only.

-Taught 3rd grade students using the Houghton Mifflin Elementary English curriculum for 2nd grade students that is used here in the United States.-Each class had approximately 30 students and I taught them English for 2 ½ hours each.

-Students who attended this franchise were those who wanted to learn a second language for career advancement or to continue their studies of English after high school graduation and into their anticipated careers.-Assisted Doctors, Engineers, middle and high school students in a “work at your own pace” curriculum. Students came into a classroom 2 to 3 times a week, with not more than 6 students in attendance at one time in any one classroom, to go over workbook lessons and/or oral scripts that had been done at home.-Graded workbooks, answered questions and clarified any misinterpretations.-Listened closely to oral scripts of students and helped them improve enunciation and diction.

-Qualified customers for new and upgrade service. -Match calling plans and phones to customer needs. -Made daily deposits & credit card reconciliations.- In charge of daily store operations, marketing products & inventory control. -In 2007, my commissions were consistently over $4000 a month.

-Auth Dealer for AT&T, Nextel, T-Mobile, Sprint & Metro PCS-Managerial Duties: Maintain knowledge of plans & phones for all 5 companies.-All financial transactions for the store, Ordering of phones and Acessories, Inventory control and maintenance, marketing displays of phones and accs., hiring and training of employees as well as making sales.

Licensed Realtor: listing agent for homes of sellers. Administrative Assistant: Assisted in Open Houses of my personal listings and listings of other agents. Assisted walk-in potential buyer and sellers.Assisted with public promotions such as on-site radio productions and community fairs.Designed listings placed in real estate books & internet ads to include layout of photos, appropriate listing vocabulary and proofreading.

-Started as leasing agent: 500 unit complex: -Qualify potential clients thru credit hx with bureaus & previous rental hx by calling their previous resident managers-Show apts to prospective residents-Shop nearby competitive properties for comparable comparisons-Help with turn-key of apts-Prepare & execute leases -Accept rent & deposits from prospective clients-Maintain lobby & waiting room with seasonal & holiday décor for the enjoyment of residents & prospective renters. Promoted to bookkeeper: Duties included: -Accept & post rent: money orders, check, or cash of up to 300,000 a mo., -Made deposits daily -File dispossessories and attend court on behalf of the complex-Work with maintenance in turnkey of apts available-Assist leasing agents with duties as needed.