Gypsy Roberts work email
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I am an accomplished, resourceful and goal-oriented Manager and Trainer with extensive experience and demonstrated success in training teams and managing clients. During my career, I have consistently exemplified expertise in training extensive staff (up to 120 employees) from diverse backgrounds, including project managers, benefits administrators, payroll analysts and other technical/non-technical staff. I am experienced in traveling internationally to train team members on system configuration and quality assurance practices. I also have excellent interpersonal skills, with proven proficiency in translating complex terminology into simple terms and motivating team members during the training process. I have served as a Leader of Configuration and Quality Assurance on multiple projects with a high success rate. I am currently a Solution Lead in IT for the CBA Benefits Platform. I have proven track record of implementing complex system enhancements that support our clients' (internal and external) benefit administration needs.
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Director Of ItAlight Solutions Dec 2022 - PresentChicago, Il, Us -
Delivery Team Lead - ItAlight Solutions Dec 2018Chicago, Il, Us
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Solution LeadAlight Solutions Jul 2016Chicago, Il, UsDevelop and sustain strong relationships with business representatives and stakeholders. Responsible for understanding and translating business needs, aligning them with the solution and produce a strategic plan to accomplish business objectives.Address stakeholder requirements in a cost-effective manner, balancing the desire for short-term tactical improvements against long-term aims and gains.Work with a squad of developers and quality analyst with the support of a Tech Lead and Team Leader to build stories per the agile methodology and deliver the minimum viable product to the business stakeholders. Adjust to waterfall methodology as needed to support overall business goals.
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Implementation Domain Manager - Configuration And Quality AssuranceAon Jul 2013 - Jul 2016London, GbActed as the subject matter expert for the client and implementation teams, respectively, on topics such as: CBA (Core Benefits Administration) system configuration and best practice, web design, system limitations, solutions and testing standards; developed testing documentation and training materials; provided coaching and identified learning opportunities to develop staff; and traveled internationally to assist with the training of offshore colleagues as needed; and facilitated training courses -
Lead System AnalystAon Jan 2011 - Jul 2013London, GbCollaborated with a client implementation team to discuss technical requirements and set expectations; interfaced with client decision-makers and end users to define business requirements and system goals.; developed and executed integrated systems and testing strategy; reviewed client requirements and performed gap and impact analysis; executed configuration tasks for complex client requirements; provided service and systems expertise; performed impact and root cause analysis to identify system solutions; managed delivery of the client acceptance testing process; and supervised five colleagues by leveraging the team's talents.
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Data Management Project ManagerAon Jan 2009 - Jan 2011London, GbCoordinated with systems partners to finalize designs for an Eligibility Verification Audit platform; designed a strategic plan for component development practices to support future projects; managed creative projects from concept to completion while interfacing with outside vendors; proposed and implemented user experience solutions, including new functionality that drove auditing efficiency up by 30%; and directed testing of new functionality and migration to production activities.
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Payroll AnalystAon Oct 2006 - Jan 2009London, GbMonitored team workflow and trained other analysts; balanced payments and processed collections for over-payments; created and verified W2's and W2C's; balanced and reported taxes to client's vendors; prepared documentation for SAS70 audits; worked closely with clients to address system and employee payment issues; created reports for clients using Cognos, Ultipro and Access; monitored team workflow and trained other analysts; and moved laterally from benefits administration to payroll processing to learn a new component of business.
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Hro Project ManagerAon Jan 2004 - Oct 2006London, GbTrained project managers and benefits administrators; met with clients to define processes for services provided; worked closely with clients to address issues and provided solutions; created and maintained process documentation and employee communications; managed the day-to-day benefits administration including Payroll, Benefits and Call Center; and tested changes to the systems and implemented changes in the production environment.
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ProgrammerAon Jan 2003 - Jan 2004London, GbMet with internal and external client teams to define data flows and processes for services provided; designed client administration systems and prepared detailed specifications based on client requirements; designed and programmed client based systems in the Applaud programming language; trained others on system use; and maintained the dual role of Programmer and Project Manager for several clients.
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Benefits AdministratorAon May 2001 - Jan 2003London, GbOversaw all aspects of daily data processing; ensured imported and exported data validity; troubleshoot data and systems issues and provided alternative solutions; and researched participant issues and worked with various vendors to address issues. Was promoted to Programmer for the Applaud administration system.
Gypsy Roberts Skills
Gypsy Roberts Education Details
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University Of PhoenixInformation Systems -
Surry Community CollegeProgramming And Systems
Frequently Asked Questions about Gypsy Roberts
What company does Gypsy Roberts work for?
Gypsy Roberts works for Alight Solutions
What is Gypsy Roberts's role at the current company?
Gypsy Roberts's current role is Director of IT.
What is Gypsy Roberts's email address?
Gypsy Roberts's email address is gy****@****aol.com
What is Gypsy Roberts's direct phone number?
Gypsy Roberts's direct phone number is (312) 381*****
What schools did Gypsy Roberts attend?
Gypsy Roberts attended University Of Phoenix, Surry Community College.
What skills is Gypsy Roberts known for?
Gypsy Roberts has skills like Employee Benefits, Benefits Administration, Process Improvement, Payroll, Vendor Management, Project Management, Outsourcing, Human Resources, Personnel Management, Peoplesoft, Bpo, Hris.
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