- Network Maintenance and Troubleshooting: Provided network and technical support for surveillance equipment, including IP Network/AHD Camera systems, Network Video recorders/encoders, firmware, Access Control units, and Thermal Analytic Terminals, to nationwide dealers such as SES and ADT. Managed and troubleshooted network components (switches, routers, firewalls, wireless access points), resolving hardware and infrastructure issues to ensure optimal performance and system stability.- Firewall and Security Management: Configured and maintained firewall policies and security protocols, implementing intrusion detection systems and endpoint protection solutions to safeguard the network from vulnerabilities.- Network Configuration and Optimization: Optimized network components, including VLANs, load balancers, and routing protocols, to enhance performance and scalability. Conducted hard drive installations and upgrades in security devices/servers to ensure system reliability and adherence to quality standards.- Collaboration and Communication: Collaborated with IT teams, vendors, and service providers to address technical issues and optimize network performance. Delivered advanced troubleshooting remotely to nationwide clients via phone, email, and chat communication.- Incident Management and Problem Resolution: Diagnosed and resolved network incidents, conducting root cause analysis and system recovery. Ensured uptime and reliability by remediating hardware and network issues efficiently.- Use of Network Monitoring Tools: Utilized network monitoring tools for proactive maintenance, issue detection, and infrastructure testing. Performed regular performance monitoring and preventive maintenance on surveillance equipment for long-term operational stability.

- First-Call Resolution: Provided prompt resolution for customer inquiries on topics such as benefits, eligibility, claims, and financial spending accounts, helping customers maximize their health plan value.- Provider Coordination and Document Management: Coordinated with care providers for appointment scheduling and connected customers with internal specialists as needed. Translated documents (e.g., doctor's notes, claims, and appeals) and identified appropriate codes to verify coverage, ensuring accurate processing of claims and seamless communication with providers.- Customer Guidance and Technical Support: Assisted customers in navigating UnitedHealth websites and tools, troubleshooting account access issues, performing password resets, and resolving other technical problems related to online accounts. Promoted self-sufficiency by guiding users through available online resources.- Complex Issue Resolution and Collaboration: Researched complex customer issues across multiple databases and collaborated with internal support teams to resolve concerns effectively, ensuring a timely and satisfactory resolutions.

Member of the Student Government Association (SGA) 2013 - 2016- Representative of the School of Business 2013 - 2014- SGA Treasurer 2014 - 2015- Head Representative 2015 - 2016

- Math Tutor (Algebra) 2012 - 2016

- Teaching- Orienting