Brett Mitchell Email & Phone Number

Nashville, Tennessee, United States

Nashville, Tennessee, United States

Nashville, Tennessee, United States

Program Lead for Subpoena Compliance, Emergency Disclosure Requests, and PublicHealth Requests for ride-share service driving $4.2B+ in annual revenue• Developed strategic relationships with law enforcement and security authorities in US andCanada, including the FBI, DOJ, and police departments in major cities.• Liaised with CPD officials to improve Lyft’s response to carjackings in local market, reducing response time and resulting in increase in arrests and prosecutionsand decrease in incident frequency• Conducted legal research/analysis for presentations to law enforcement, providing guidanceon requesting information for criminal investigations with respect to Lyft’s legal and privacyagreements with users• Collaborated with public policy, communications, and other internal teams to educate lawenforcement, regulators, and legislators on diverse online safety topics, including child protectionand counter-terrorism• Created SOP for Legal and Trust and Safety Teams to ensure 24/7 responsiveness to lawenforcement requests in exigent circumstances, bringing SLA for emergency response requeststo one hour and improving SLA compliance by 66%• Developed and maintained Lyft's policies for responding to Public Health Requests in responseto COVID-19 pandemic, leading team in partnership with Trust and Safety to respond to requests quickly and minimize viral spread in Lyft community• Established SOP for team members required to attend trials and testify about Lyftrecords, boosting response efficiency and expanding team’s project capacity• Designed new $18K system and online form for Law Enforcement to submit EmergencyDisclosure Requests, increasing efficiency in delivering info to Law enforcement• Updated and maintained all training materials and templates for Criminal Subpoena Complianceportion of legal team, ensuring accuracy and efficiency of responses from small, high-volume team responding to thousands of crucial, high-visibility requests annually

Nashville, Tennessee, United States

Led escalations of urgent legal requests in coordination with Product, Policy, Communicationsand other Legal teams• Served as primary point of contact for third parties seeking user data, including preparingresponses, negotiating scope of requests, and achieving consensus• Processed up to 200 legal requests and third-party data requests monthly• Eliminated backlog of 500+ cases in 3 months, reducing response time by 50%• Managed escalations and collaborated with legal counsel regarding complex civil litigationpursuant to third-party requests for dataEnsured effective compliance with requests, scaling with team and company growth across US and regional markets• Provided responses to private or defense attorneys, regulatory agencies, and other government entities seeking user information for investigations in addition to internal teams regarding the scope, policy, and process of Lyft's responses• Collaborated with internal stakeholders, including Program Lead – Trust and Safety, Manager - Communications, Director - Compliance, Director - Public Policy, and Director - Physical Security• Served as custodian of records• Created and managed multiple spreadsheets to track data for team of 8, accelerating reportdelivery to manager, director and VP• Coordinated with data management platform vendor Congruity360• Assisted in hiring and onboarding 7 new team members• Processed sensitive information in compliance with Lyft's Terms of Service, applicable laws andregulations, and internal SOPs while protecting user privacy• Drafted internal documentation, workflows, and procedures concerning safety and data disclosure • Operated in professional environment with exposure to sensitive and graphic content

Nashville, Tennessee, United States

Managed safety incident response and action plans• Developed SOPs for Crisis Communication team, ensuring efficient, accurate, and consistentdissemination of key information regarding high-level severe safety incidents with potential impacton Lyft brand and platform• Improved crisis response time with new SOPs, notifying Executive Team in 1 hour or less • Liaised between Safety and cross-functional partners, including Public Policy, SafetyCommunications, Litigation and Risk, Physical Security, and Executive Leadership Team.• Established working team with Trust and Safety and Engineering professionals to perform rootcause analysis on severe safety incidents and deliver insights to product team to informdevelopment of key safety features• Reduced occurrences of severe incidents by developing 5+ new safety product features throughRCA process and improved trust and safety response to severe incidents by implementing 30+improvements to safety processes and providing feedback to 200+ associates• Created Safety Incident Monitoring program, coordinating with Dataminr to leverage customsoftware and monitor media coverage of severe safety incidents reflecting Lyft brand, enablingimproved public response to incidents• Implemented and led Career Experience Program, mentoring and training 10+ new Trust andSafety Specialists with 5 participants receiving promotions

Nashville, Tennessee, United States

Investigated and resolved escalated safety incidents that occurred on Lyft platform.• Created SOPs and Best Practices for 200+ employees in Trust and Safety organization, improvingcustomer experience in response to severe safety incidents• Trained 60+ Customer Experience employees• Received Driving Delight Award for exceptional customer service in response to a severe incident

Nashville, Tennessee

Florence, Alabama, United States

Nashville, Tennessee, United States

Doctor Of Law - Jd, Healthcare Law

Bachelor Of Arts (B.A.), History