AccountabilitiesRespond to all consumer inquires in a prompt and professional mannerProcess all documents within the company’s standard Service LevelsKey ResponsibilitiesRespond to customer inquiries received via phone and emailProcess claims within the company’s claims management systemEnsure all claims documents and call notes are entered and maintainedPrepare claim files for management review and provide responses as directedDevelop working knowledge of products and associated warranties

In this role, I served as the main point of contact for inquiries, concerns, and requests from studentsand parents. It was my duty to give precise and timely information about events, rules, programs at theschool and most importantly addressing any inquiries or issues related to orders, such as the schoolsfood cantine changes, cancellations, or returns.Being bilingual in French and English gave me the ability to interact with parents and students in theirchosen language, which made me stand out in my work. This allowed me to offer our varied communityindividualized help and understanding.Apart from facilitating communication, I also helped with administrative duties including organizingappointments, keeping track of students' records, and making sure that parents, teachers, and staffcommunicate effectively. I work hard to establish a kind and accepting environment for every studentin the school.My overarching objectives as a Customer Service Representative and Product Order Management atEnko International Education was to build strong bonds with our students and their families, deliveroutstanding customer service, and support their overall success and well-being.

In this role, I serve as the main point of contact for clients, architects, and other stakeholders. Inaddition to keeping you updated on project status, it is my responsibility to provide accurate and timelyinformation about our architectural services and to ensuring that customer orders are accurately andefficiently processed, coordinating with various departments such as sales, production, and shipping to ensure timely delivery of architectural products.Being bilingual in French and English gives me the ability to successfully connect with clients in theirlanguage of choice, which makes me stand out in my profession. This makes it possible for me to giveour varied clientele individualized and customized help, thereby improving their experience working with our company.Apart from assisting clients with communication, I also help with administrative duties including keeping track of documents, managing client accounts, and arranging communication between clients and our architectural team.My overall objectives as a Customer Service Representative and Product order manager at Architectural Firm Diwouta was to build strong client relationships, deliver outstanding customer service, and contribute to the project's success as a whole. My dedication lied in providing excellent service andmaking sure our clients where satisfied during their time with us.