Monitored AWS Cloud infrastructure like EC2, Amazon S3, Amazon Dynamo DB, Lambda etc. for their health using Cloud watch service.Constant co-ordination with cloud development team in creating Amazon machine images(AMIs) and Lambda functions to ease out the process.Was part of migration team and responsible for successful migration of VMs from on-premise to AWS cloud environment.Reviewing system logs using Cloud Trail to identify any error messages or using the EC2 console or by connecting to the instance via SSH for Linux instances or RDP for Windows instances.Verifying the access permissions of the S3 bucket so that to ensure that the appropriate permissions are configured to allow users or applications to read, write, and delete objects as needed. Used bucket policies, access control lists (ACLs), and IAM policies to manage access control.

Deployed and managed most efficient, secure and highly available applications using AWS cloud services like EC2, VPC, CloudFormation, S3, Code Pipeline, CloudWatch, Lambda.Sustain the resiliency of critical infrastructure by diligently performing platform maintenance, ensuring optimal performance, security, and availability.Proactively identify and resolve infrastructure issues encompassing Linux systems in a Hybrid Cloud environment, providing swift restoration to operational status, and minimizing down-time.Enhance the security posture of the environment by administering IAM systems and maintaining robust host and network configurations. Real-time support of critical service disruptions Support, maintain, and improve production cloud environment. Collaborating across business and technology organizations, providing sound analysis and thought leadership.Working alongside our Incident Response Team, provide postmortem analysis of why services broke or became degraded.

Worked as system engineer and supported US client called HUMANA.Provide first and second level technical support to end-users via phone, email, and ticketing system. Worked on issues related the Microsoft Outlook to create profile, repair and install office packages. Worked on issues related to Secure doc /Win magic and Bit locker Encryption.Troubleshooting issues related to VPN, Browser issues, Application issue etc. and escalating to higher level teams. Password management and MFA resets.Document support requests, resolutions, and troubleshooting steps in the ticketing system.

Worked on windows patch management. Windows OS installation and troubleshooting.Administered Windows Server Group Policy settings and preferences. Managed users, groups and computers using Active directory.Implemented and managed DHCP on Windows Server. Worked with multiple internal teams to meet SLAs.Managed ticket queues by distributing tickets among agents and fetched weekly & monthly reports and published across the team.