 Assisting management in brainstorming new ideas, Providing updates on project’s status and making key decisions. Developing objectives for the call center’s day-to-day activities. Conducting effective resource planning to maximize the productivity of resources (people, technology etc.) Collecting and analyzing call-center statistics (sales rates, costs, customer service metrics etc.) Coach team members on the best ways to carry out their duties by transferring expert knowledge to them to boost their skills. Assists management with hiring processes and new team member training. Develops strategies to promote team member adherence to company regulations and performance goals. Conducts team meetings to update members on best practices and continuing expectations Preparing and implementing quality assurance policies and procedures. Document quality assurance activities and create audit reports. Make recommendations for improvement. Create training materials and operating manuals.

Generate workflows and processes to enhance synergy and operations of Telesales department. Facilitate direct sales by instructing team members to inform existing customers about new projects in the company and encouraging them to make sales Follow up with existing clients and obtain their feedback about our products, and customer experience and how we could improve. Ensure proper documentation in the information system in due time and check through them for accuracy. Interact closely with other team members in the course of work to ensure that everyone is carried along and updated on work progress in order to achieve maximum results. Ensure that customers are treated cordially and are held in high esteem in order to make them patronize the company continuously.

 Conversion of general leads into opportunities. Daily telephone conversation with potential clients for general market analysis. Generating new leads through asking for referrals, networking, outsourcing and promotional venues which leads to potential sales. Regularly updating the company software (CRM, ) in order to keep our daily activities up to date. Strategic Consulting, including business plan & sales strategy development. Source potential investors and establish/maintain strong working relationships. Effectively consulting with potential clients and advising on various aspects of the projects in line with their requirement. Working towards converting company assigned leads into opportunities that result in sales. Making appointments for touring clients and site viewing. Advise on merits of properties and terms of sale. Coordinate with marketing team and represent the organization in exhibition and promotional activities of properties. Prepare periodical sales activity reports for management information and decision making.

 Responsible for creating a sales environment that enhances the buying experience .Also in charge of driving the full sales lifecycle, from initial contact to demonstrations and sale. Ensuring that all customers receive excellent service through direct salesmanship, and prompt and courteous service. Assisting customers with questions, needs, purchases and gross selling. Taking decisive action to improve the branch performance. Promoting specific lines under the guidance of management. Doing inventories and assuring that the stock figures are matching with system figures. Setting up the merchandise on the sales floor and store windows. Dealing with customers’ complaints and suggestion in a good matter and solving problems. Conducting training to the new staff and helping them in developing their performance.

 Interfacing with clients for suggesting the most viable services & product range and cultivating relations with them for securing repeat business.  Ensuring satisfaction of customers by responding to the queries related to various Bill Payments, issues of Application Process Accounts and product issues along with timely redressal of their complaints to achieve service quality norms. Mapping client requirements and providing them customized business solutions through new proposals, presentations and demonstrations for information on cards, new schemes, mobile phones as well as internet connections. Undertaking a promotional analysis and monitoring the buying strategies for matching with the consumer profile, market requirements as well as the direction of business for maximizing sales. Conducting a comparative study of various products, competitors as well as performing market analysis. Identifying and networking with financially strong customers resulting in deeper market penetration and improved market share through Indoor and Outdoor Sales, E-Marketing and Customer Services.