H. Elayne Evans Email and Phone Number

Receive inbound and outbound calls throughout the workday. Resolve client issues with vendors and explain contracts, schedules for events, and deadlines.Ability to adjust and adapt to changes due to venue changes, client demands, changing market. Working independently and efficiently provides an opportunity to serve many clients simultaneously.Use “Go To Meeting” and “Zoom” to coordinate meetings. Communicate with owners in real-time via Google Chat and other systems.

Responsible for daily dictation for all office physicians using Express Scribe software. Process insurance company receipts and mailing statements sent to patients.Resolve client issues with vendors and explain contracts, schedules for events, and deadlines. Handle the tasks of maintaining references for medical terminology and procedures.Identified, interpreted, and evaluate discrepancies and inconsistencies in medical dictation maintained a high level of accuracy in a detail-oriented and utilize time management skills to maintain structure in a timely manner. Worked independently from home while maintaining a QA score of 99% or higher.

Performed due diligence on delinquent accounts by locating and notifying debtors/businesses of delinquent accounts then designed repayment plans that maximized company revenue and client retention.Recovered over 80% of accounts assigned monthly by assisting in excess of 250-300 calls per day to debtors in financial hardship to provide compromising payment solutions.Posted payments timely on the database, updated account statements, generate financial reports and invoices and resolve account discrepancies.

Reviewed insurance policy terms in order to determine whether a particular procedure or service is covered by insurance. Identified claims with coding errors to be reviewed and corrected, advising patients seeking.Kept in daily contact with various insurance companies, patients, and healthcare facilities regarding the status of claim payments and issued appeal letters for denials as necessary.Assisted with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations. Maintained all departmental productivity, quality, and timeliness standards.