Harriet Ellis Email & Phone Number

United States

San Francisco

San Francisco Bay Area

San Francisco, Ca

- Manage a team of 8 courier partners and lead weekly operations meetings to guarantee an above average on time delivery percentage of 96% - Create product projections based on historical data to give courier partners proper insights into volume and ensuring accurate staffing- Negotiate and regularly track courier pricing to guarantee most cost-effective rates- Collaborate with engineering team to implement, test and execute operational technology tools to streamline internal and external processes- Place weekly purchase orders for all floral products and adjust as needed to ensure company strategy and revenue goals are met- Monitor and track all inventory across 15 locations globally to reach sell through goals and then report progress to the leadership team- Work cross-functionally with marketing, operations and engineering to ensure ecommerce pages are set up to execute product strategy and best-in-class customer experience- Organize and schedule merchandise for the website based on sell through from global distribution points- Partner with internal distribution managers to oversee warehouse operations and provide optimizations for ease and efficiency of service

San Francisco Bay Area

- Supported the Director of People Acquisition and Places with calendar and meeting management, research projects, scheduling, travel logistics and processed expense reports- Managed information between departments and act as a professional point of contact for vendors, clients and office guests- Coordinated various facilities duties such as building maintenance requests, managing office supply inventory, and assisting with company-wide events- Culture Club lead of San Francisco office

Scottsdale, Az

- Gathered internal data in conjunction with current seasonal and market averages to negotiate with carrier dispatchers on equipment and load costs, maximizing the company profit margin- Maintained relationships with key enterprise accounts by establishing consistent appointments and creating an efficient experience for top customers- Managed to attain 120% to 140% of monthly quota throughout entire tenure - 2015 President’s Club Award – awarded for attaining $1MM+ in new business revenue - Researched available equipment and freight carriers by strategically utilizing the company owned database in conjunction with external subscription services to be sold by in house and field sales representatives- Took inbound leads for new carriers. Gathered information from the Department of Transportation on each leads’ safety ratings to match against internal compliance regulations - Scheduled, booked, and tracked all shipments through the internal system to ensure consistent and quality service for every load. Troubleshooted any and all issues with delivery inconsistencies or instances

Phoenix, Arizona Area

Created a successful global marketing campaign for a new product launch, took initiative to ensure all materials met company standards, and developed all promotional marketing materials for the Finn Chambers Aqua test patch