PRESENTLY I AM INTO A BANKING DOMAIN DOING BACKOFFICE WORK FOR A FOREIGN BANK.

PRESENTLY I AM INTO A BANKING DOMAIN DOING BACKOFFICE WORK FOR A FOREIGN BANK.: Quality Check of the work done by the ProcessorsTeam Leader - Reputed MNC BPO, Chennai, Tamil Nadu Oct ’04 – Dec ‘07 1 Handled a team of 15 members2 Analyzing and processing claims and reporting to Client Manager.3 Assigning appropriate codes for missing documents.4 Training my team in Client Processing and clarifying the doubts.5 Maintaining quality of work and achieving daily targets.6 Motivating the team. 7 Escalating team member’s grievances, if any, to the concerned authorities.8 Conducting meeting with the team members on a regular basis and share their ideas9 Quality Check of the work done by the team members.Presently I am working in the Banking Process for an MNC Bank.Job responsibilities: SALES 1. Scrutinizing the application of the Customer. 2. Check whether the applicant has applied Directly via Cheque or Horizon barcode.3. Check whether the Customer is an existing holder or new one.4. Verifying the signature for the existing Customer.5. Checking Anti Money Laundering (AML) for the Customer using EXPERIEN Software.6. Opening SAVINGS ACCOUNT (OR) GROWTH BOND ACCOUNT7. If Savings account is opened, then issue of ATM Card will also be done.SERVICE :1. Change of Address.2. Day to day Transaction Posting.3. Updating the Anti Money Laundering details in the database when the Customer resends after the AML fail.4. Doing internal transfer of amount from Savings account to Growth Bond Account.5. Account Closure of Customers 6. Maturity amount7. Nominated Account 8. Outpayment9. Change Participant10. Deceased details11. Miscellaneous Complaints12. R85 -- Whether Tax payer or not

1 Doing Secretarial work like Drafting letters to the Customers, Medical Representatives all over India 2 Worked in Computers using MSWord, Excel, Email, Internet etc 3 Consolidating the sales figures, payments received and MIS reports to the Management. 4 Day to Day work like maintaining Attendance, Pay Roll of the Medical Representatives