IT Professional with 3 Years of Experience in Software SupportSkilled at operating on a wide range of platforms.Experience training new hires in various software.Capable of explaining complex software issues in easy-to-understand terms.Good communication skills with ability to use it effectively and persuasively, and be able to respond professionally to client queriesCritical thinker who responds swiftly to client service concerns and consistently surpasses performance goals. Level-headed and calm in stressful situation with well-developed people skillsHighly analytical with extreme attention to details and the ability to derive facts quickly, methodically, and accurately