1. Helping customers have the best experience possible with our product while working across chats, emails and phone.2. Being flexible! I cover various shifts - I work when our customers need us the most including earlymornings, day times, afternoons, late evenings, weekends and public holidays as per businessdemand.4.Coaching, mentoring and training newbies in the organization.5. Resolve customers’ concerns and answer customers’ questions to your best ability.6.Maintain a positive attitude and calmly respond to customers’ complaint.

Sales / Retail / Repairs1. Guided customers on best device use.2. General query resolutions.3. Ensuring proper communication between our engineers and customers.4. Introduced the use of an e-commerce platform because of its customer-centric architecture.5. Analysis of feedback got from customers and developed the knowledge acquired into helpful data.