● Ability to Multi-task using Multiple Systems and Software’s regarding Health Savings Account● Taking inbound calls in a Fast Pace Environment● Handling and Researching issues over the Phone with Customers● Utilizing the Computer Database to verify and document Information

● Provide World Class Customer Service to both Internal and External Clients in all Interactions, Striving to exceed Client Expectations● Ability to handle a High volume of Requests in a Fast-paced environment● Set Appropriate Timeline Expectations for Requests and Working to Follow-up within a Time Frame● Apply Firm Verification Policies and Procedures for all Clients to avoid Identity Theft and Fraudulent Activity

● Providing World-Class Customer Service to both Internal & External Clients● Responding to Client Questions and Concerns with Professionalism in a Timely manner via Inbound, Outbound, and Emails● Submitting the proper work cases in Client Requests and Expectations● Client Navigation and Documentations

● Responding to Client Inquiries and Reservation Requests using Standard Scripts and Procedures.● Researching and Gathering information in terms of Resolving Inquiries● Communicating to clients with the Appropriate options in a Timely manner● Informs Customers about services available and assesses customer needs.● Escalates calls with issues requiring more in-depth research to the Subject Matter Experts.● Respond to IM and email based communication

● Provide Assistance for Card Holder's in terms of their General Problems and Inquiries● Helping clients with Direct Express Card activation, Transactions, and Social Security Deposits● Warm transfer to level 2 in terms of Payment Escalations and Research● Handling both Inbound and Outbound calls in terms of meeting Warm Transfer Expectations

● Providing and Assisting customers with General Inquiries● Ensuring Client Assistance towards making Reserve California Park's Reservations for oncoming Inbound calls.● Researching and Responding to Escalations● Submitting Entry for Email Tickets

● Providing Customer Service for Residents● Greeting new coming Guests● Arranging Food Preparations and Serving Entry to Guests & Residents.

● Marketed and Promoted AT&T's Direct TV Sales to Customers in Business such as: Sam's Club, Walmart, Costco and Etc.

I handle in customer service and inbound calls. In addition, I also help in assisting with mortgages and loans for customers.

I serve as a kitchen prep in food preparation for daily customers!

Original started off as a front of house as a cashier, however was later promoted to back of house kitchen prep! I help prep food for daily customers.