Hammad Masood Email & Phone Number

An IT professional having experience in Project / Product management, Product Consultancy, Business Analysis and Software Quality Assurance. I have experience in managing and driving Resource group to Plan, execute and evaluate from initiation to go-live. I have been engaged in multiple projects / products team of different domain concurrently. Also played vital role in introducing and adhering organization Teams to Agile-centric approach. Successfully completed several clients customization projects, provide services, consultancy and training to fortune 500 clients namely Siemens, Varian, SIAM Bank, Philips, GlaxoSmithKline (GSK), BD, FCMAT, Fiserv, Bank of America(BOA), American Automobile Association, Toronto Transit Commission, North Western Mutual and American Heart Association.Training and Certifications include Agile Certified Professional training from AUC, Certified Block Chain course by AXIOM and SAP-SD Module Certification training by local group. Key competencies include:• Proven ability to achieve targeted goal in scheduled time effeciently. • Responsibly managing Client's customisation cycle from gathering and implementing their

Listed skills include Testing, User Acceptance Testing, Quality Assurance, Test Cases, and 50 others.

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  Director, Professional Services

  Modern Requirements

  Mar 2022 - Present - Karāchi, Sindh, Pakistan

  • Leading an internal initiative to integrate Artificial Intelligence across all departments. Encouraging, motivating, and coaching teams to embrace AI technologies, enhancing productivity, upskilling staff, and driving technological benefits organization-wide.• Established the Professional Services department, aligning its strategic vision with organizational goals and objectives.• Managed multiple domains, including Customer Success, Professional Services, and Project Management.• Cultivated strong client partnerships, ensuring exceptional service delivery, addressing concerns, and fostering upsell opportunities.• Collaborated with sales, marketing, and product teams to align strategies and enhance customer experiences.• Oversaw the entire project lifecycle, allocating resources strategically, mitigating risks, and ensuring adherence to timelines, resulting in on-time and on-budget project completions.• Anticipated and controlled project risks, executing mitigation strategies to ensure seamless project advancement.• Ensured high-quality service delivery through rigorous quality assurance processes and regular reviews and audits.• Implemented standardized service delivery processes, increasing efficiency, quality, and customer satisfaction.• Stayed current with industry trends and best practices, fostering innovation within the department to maintain competitive service offerings.• Managed multiple teams, including offshore and in-house development teams, fostering a motivated and collaborative team environment through effective leadership.• Mentored and led professionals to cultivate a high-performance culture within the department.• Reported directly to the VP and CIO on departmental strategies, successes, challenges, and opportunities, contributing to organizational growth.