Hasan Mahmud Sujon Email & Phone Number

Dhaka, Bangladesh

• Remove offensive/harmful content to protect users from exposure to obscene language, extremism, violence, crimes, sexual exploitation, drug abuse, scams, and trolling.• Monitor online channels for violations of company policies and copyright infringements. • Ensure the safety and functionality of online platforms that rely on user-generated content.• Review large amounts of textual, visual, and audio data to judge whether materials comply with predetermined platform rules and guidelines.• Review and assess content (text, images, videos) for compliance with community guidelines• Identify and remove content that violates our terms of service (e.g., hate speech, harassment, violence)

Dhaka, Bangladesh

• Answer an average of 100-150 calls per day in a high-volume call center environment.• Resolve customer complaints and ensure calls are handled in a professional and prompt manner.• Contributed to the company's highest quarterly customer satisfaction rate of 98%.• Consistently earned “above average” or “excellent” on-call quality evaluations.• Train and assist entry-level customer service officers by helping them improve their listening skills, communication and multitasking abilities.

Bangladesh

• Revised client communication files and database entries for accuracy.• Entered client information into databases quickly and with minimal errors.• Verified accuracy and validity of data entered in databases

Bachelor Of Business Administration - Bba, Accounting

Activities and Societies: Member of Titumir College Research Club -GTCRC Titumir College Debating Club-GTCDC Titumir College English.

Intermediated, Department Of Commerce, A

Activities and Societies: Winner of Inter College Debate Contest, Team Member of Rover Scouts.