Henderson Munoz Sibrian Email & Phone Number

United States

Sterling, Virginia, United States

Promoted from Application Support Analyst T2 to T2.5 at ORBCOMM, as a result of my contribution to the team. Responsible for investigating pressing tickets that could be part of a larger software issue. Provided technical support for a fleet management system, composed of several web and mobile applications, gaining experience with SQL, Microsoft SQL Server Management Studio, Windows Server 2012, Active Directory, Remote Desktop/VMs, Putty, Kibana, Marvin Query, Confluence, and Salesforce.Worked with Windows Server 2012, Putty, Kibana, and Marvin Query to gather/review application and device logs.Assisted with fleet-wide third-party app deployments by coordinating with the customer, third-party app vendor, and our product team, as well as troubleshooting post-deployment issues.Conducted group and individual training sessions to share troubleshooting knowledge gathered since joining the ORBCOMM team.Recognized by management for consistently working on high-priority/critical tickets, quick resolution or escalation of issues, and problem-solving skills.

Remote

Successfully completed this IT contract. Transitioned into a full-time employee at the client company, ORBCOMM.

Reston, Virginia, United States

Worked as an IT contractor for Quadrant’s client, Westat. The contract ended early due to the economic impact of Covid-19.Learned and utilized various software tools such as Zendesk, Citrix Virtual Machine, and remote desktop support tools, contributing to quality technical support for Westat's end-users and internal staff.Received great training and documentation, resulting in consistently positive feedback from end-users.Supported a wide range of IT incidents, including web application support, smartphone troubleshooting, general computer troubleshooting, ticket escalations, new hire training assistance, account unlocking, and password resets.Successfully demonstrated strong problem-solving and communication skills in resolving IT issues.

Fairfax County, Virginia, United States

Worked as a contractor for Aerotek from January to April 2020, assigned to work with their client, Vector Security Networks.Successfully adapted to remote work. The contract ended early due to the economic impact of Covid-19.Served as the primary project coordinator for the team responsible for handling security system installations for major retail companies across the US and Canada. Negotiated and created contracts for field technicians, while ensuring projects stayed within budget.Efficiently managed an average of 70-80 projects with varying start dates and deadlines, maintaining proper documentation for each project and providing regular reports to stakeholders.Collaborated effectively with the project manager, engineer, sales representative, and client liaison. Demonstrating teamwork and adaptability in a fast-paced environment.

Reston, Virginia, United States

I averaged 100 to 130 new-line sales per month, contributing to the success of the Sprint store in Salt Lake City, Utah.Developed teamwork and collaborative skills, working closely with colleagues to overcome challenges and learn from each other's interactions.Improved sales technique and objection-handling abilities, providing tailored solutions to customers while utilizing information gathered from customer interactions.Gained experience using the Salesforce software platform to manage customer relations and the software platform Retail RQ for sales transactions.

Vienna, Virginia, United States

Herndon, Virginia, United States

Bachelor Of Science - Bs, Information Technology

Activities and Societies: - Member of The Society for Collegiate Leadership and Achievement. - President's List.Concentration in Software.

General Studies