● Demonstrated active listening skills to attentively address customers' concerns, issues, and inquiries, ensuring their satisfaction.● Maintained a consistently positive attitude and effectively managed customers' complaints by providing calm and prompt resolutions.● Coordinated and executed project management activities, efficiently allocating resources, equipment, and information for seamless project execution.● Devised actionable project plans by breaking down complex tasks into manageable actions and establishing realistic timeframes.● Effectively delegated tasks to internal teams while assisting in schedule management to ensure timely project completion.● Proactively identified evolving customer needs throughout project lifecycles, adapting strategies to meet their requirements effectively.● Monitored project progress closely, promptly addressing any arising issues to maintain project momentum and deliverables.● Served as the primary point of contact, fostering clear communication channels and providing regular project status updates to all participants.

● Reviewed shooting script and raw material to create a shot decision list based on scenes’ value and contribution.● Trimmed footage segments and put together sequences.● Input music, dialogues, graphics and effects.● Created rough and final cuts

-Assisted with production setup, equipment prep, and technical troubleshooting to keep shoots running seamlessly.-Created engaging, on-brand social media content to strengthen online presence and connect with audiences.-Worked closely with the marketing team to ensure all content aligned with strategy and storytelling goals.

● Assisted director of marketing in implementing marketing plans, publicrelations, and advertising strategies.● Created engaging text, image and video content.

● Exemplified exceptional customer service.● Increased sales efficiency by organizing store inventory and resolving issues.● Recognized for leadership, customer service, and organization skills.