Overseas hub and spoke locations of Karnataka and Kerala conducted daily performance analysis of the team, sustained highest level of responsiveness to the requirements from the National head. Ensured achievement of top-line renewal targets. While maintaining bottom line quality underwriting to preserve profitability. Drove and implemented corporate office initiative , developed renewal, business plans and expanded inter-state renewal business .Increase retention business through effective negotiation and deal closure.Fostered proactive coordination with key channel, partners, stakeholders, and visited key channel partner hubs on regular basis.

Key Responsibilities : Strategic & Operational Manage team efficiency through appropriate task allocations & meet process, client SLA on day to day Control functions are accurately completed within the agreed SLA Accountable for handling reconciliation of client-Agent Float balance for South Improving operational systems, processes, and policies to support the organization’s mission Supervising and increasing the effectiveness of Support Services through constant improvements ,Identifying and managing risks, issues and dependencies Supervise, coach employees on a regular basis ,Provide operational cover for absent Managers Coordination with branches, vendors pan India, for different task challenges Knowledge and understanding of the industry Establishing and implementing goals and objectives Developing and implementing business strategies, UATKey Responsibilities-Client servicing-Corporate Broking.Client Servicing for major Broker business for EB and non -EBTaking care of enter process of employee benefits for SouthReconciliation of customer account balance working on member dataClient visit, Agent visit Broker meetings claim services help desk Supervised and guided team for growth and monitored team performance increase productivity.

Retention In Charge – Bajaj Allianz General Insurance company ltd Aug 2004- Mar 2012 Key Responsibilities Mentored team of 12 Members in Retention team for achieving desirable targets. Planning, monitoring budget approval for the department, Annual projections, resource management. Maintained healthy renewal ratio preparation of department KRA (Key result area), Analysis of lost cases Develop system to satisfy customer feedbacks, Process, soft skill training to agents, staffs