Operations Manager, Certification Services- Developed a comprehensive certification department policies and procedures manual. - Streamlined the accuracy of relevant departmental information stored in SharePoint.- Primary staff liaison to the Commission on Certification for Health Informatics and Information Management (CCHIIM), exam development committees for all operations and logistics.- Procure qualified volunteers and subject matter experts for the various credentialing functions.- Maintain program records and data in a secure and confidential manner - Communicate credentialing policies and procedures to volunteers and contractors using appropriate channels in order to ensure their execution.- Implement quality control procedures to maintain program integrity and achieve continuous improvement.- Facilitate the job analysis process, development of test specification, and multiple reviews of test- Facilitate item development activities critical to exam success and the scoring, equating and psychometric analysis.- Assist in developing program budgets using available resources and policies, execute the budget. - Monitor revenue and expenditures on an ongoing basis - Responsible for training all new certification staff on industry, volunteer engagement and customer service standards.- Collaborate with other departments on special projects as needed.