H Singh Email and Phone Number

As a Sales Operations Manager, my role involves various responsibilities related to managing and maintaining sales data, optimizing processes, and supporting the sales team.Managing and maintaining sales data in CRM and other software programs.Ensure accurate and up-to-date data entry in the CRM system.Regularly review and clean up data to maintain data integrity.Analyze sales data to identify trends, patterns, and areas for improvement.Enhancing sales productivity by simplifying processes.Streamline workflows and automate repetitive tasks where possible.Implement tools and technologies to optimize sales operations.Managing sales process adherence with Sales Representatives.Conduct training sessions to onboard new sales representatives and update existing ones on process changes.

Developed strategies for data extraction and provided valuable insights to the sales team.Explored and implemented new tools for data research and extraction.Maintained a data accuracy rate of 90% and above.Conducted SWOT analysis and utilized data visualization tools like Tableau.Supported the sales team in achieving their targets through data-driven strategies.Created and maintained databases for various campaigns, both services, and products.Ensured timely updates and maintenance of the database.Conducted research on different industries and provided insights to the team.

Responsible for implementation, onboarding, training, and support of clients.Collaborated with cross-functional teams to ensure successful customer outcomes.Conducted user acceptance testing (UAT) to ensure quality and functionality of software.

Handled level 1 and level 2 support for clients and assisted in client implementations.

Oversaw data extraction for a team of fourManaged and distributed the databaseAnalyzed market trends based on campaign needsDeveloped data extraction strategies

Delivered Level 3 technical support for desktop and mobile applications across BlackBerry, iOS, Android, and Windows platforms.Conducted User Acceptance Testing (UAT) prior to application launch.

Provided technical support in the EDI (B2B) field for ST Infosys, a subsidiary of E-Com Systems, Inc.Managed the processing of incoming and outgoing EDI messages, including customer and supplier connections.Monitored and administered the EDI system/application to ensure smooth operations.Handled EDI ASCII X-12 envelope level errors and resolved them in transactions such as 850/855/856/997, etc.Created, deleted, and updated setups (ftp/as2/Carbon Copy setup) between trading partners.Tracked and processed interchanges manually using E-Com's real-time tracking tool.

Part of the pilot batch of Uninor Process, a joint venture of Telenor and Unitech.Accountable for the entire UP West Process, ensuring smooth operations and customer satisfaction.Created and planned the weekly roster to optimize resource allocation.Utilized Blue Pumpkin for workforce management and scheduling.Generated reports from the system to evaluate daily activities, call flow, call forecast, manpower planning, and employee performance tracking.Interacted directly with clients to address CRM issues and ensure high-quality service delivery.