Andrew Thomas Email & Phone Number

Partnering the Managing Director in this Employee Owned business to create an ambitious people agenda including leading a People Board that defines the AHMM People Plan to deliver numerous strategic people initiatives. Developing and building a new HR team to support the business's strategic and operational needs.500+ employees primarily based in the UK (London and Bristol) along with offices in Oklahoma, Madrid and Sydney.

Bath, United Kingdom

Developing and leading the people agenda at L&C Mortgages - the award winning mortgage broker that specialises in fee-free mortgage advice for our customers.Focussed on creating a high performance culture to enable our employees to deliver excellent service to our customers ensuring they get the best mortgage advice and service from application to completion.

HR partner to two Managing Directors within the Retail Division, comprising the Operations (c.7k colleagues) and Chief Operating Office (c.700 colleagues) across 10+ sites in the UK and offshore. Deliver a flexible people plan focused on the business objectives as well as delivering core people activities in both areas, including performance management, talent & succession management, annual pay and bonus and colleague engagement.Key achievements included:• Numerous leadership level OD changes to simplify and align the teams to business vision and strategy• Introducing a revised OD / Operating Model based on enhancing management capability through c.300 team managers• Establishing and delivering a new Centre of Excellence for dealing with customer remediation, c.500 colleagues• Successfully delivering a site rationalisation programme - closing 3 sites with few compulsory redundancies• Facilitating a cross divisional talent programme to develop robust succession plans and increase the visibility of talented junior level colleagues to the most senior leaders

Functional HR role, divisional lead for the provision of dedicated resource (c.60 colleagues) to deliver HR Business Change and cyclical HR Change activities across two divisions of the organisation.Key achievements:• Merging two divisional HR Operations & Change teams realising headcount and cost benefits• Successful delivery of revised mid-year performance and talent management processes across both divisions.

HR partner to the Managing Director for Insurance Operations – fast paced area of c.3k colleagues working across 6 UK and offshore sites, providing customer service to the Group’s general insurance and life, pensions and investment customers.Key achievements:• Constructed the initial people plan in relation to Lloyds’ response to the changes in Pensions legislation which changed the business operating model• Delivered first ‘systems thinking’ driven OD in general insurance operations bringing c.100 team managers closer to the customer and supporting their team members in delivering a revised service• Brought in an additional 400+ colleagues in readiness for Pensions Freedom day in April 2015

HR partner to the CEO of LDC and his management team. The role was to further integrate their people practices with the rest of Lloyds Banking Group whilst recognising the specialist nature of their work and their position as the leading UK regional mid-market private equity house.

HR partner to the Managing Director of Lloyds’ UK Wealth business – c.2.5k colleagues based across the UK. In short tenure, due to subsequent Group re-organisation, created and delivered against people plan that covered OD changes, reward and performance management initiatives.

Built on the success of the Risk Review, created and led the HR Operations and Change team (c.20 colleagues) within the Group’s Risk Division. Responsible for Headcount/Cost management, HR support to business change programmes, and worked closely with colleagues in wider Group HR operations ensuring seamless and efficient HR services provided to c.2.5k colleagues.

Working with the Risk Leadership Team of Lloyds Banking Group to develop a strong and independent risk function. Leading the People workstream of the change programme to create a new, simpler organisational structure which moves away from being organised according to divisions or business units, to a more functional approach to risk management.This large change programme encompasses every element of HR policies and practices - Employee Relations, HR Information Systems, Talent Retention, Resourcing, Communications, Learning & Development, Reward and Performance Management.

Provided technical HR expertise across the Group Audit function and the business to enable Group Audit to provide an independent, professional and cost effective risk based audit service specifically in the area of People risk.

This was a new role within the new Lloyds Banking Group, to lead and direct the strategy of a range of operational HR Services and processes within Group Executive Functions via a team of 15 HR managers.

Trusted advisor and ‘people conscience’ to the Managing Director, International Banking working with him and the International Banking Executive team to create a progressive and dynamic people agenda that covered performance management, talent management, reward and engagement. As the leader of the Lloyds TSB International HR community, I worked across 22 different locations and many cultures across the globe, I led a team of over 50 HR professionals to deliver a first class strategic and operational HR service that employed the use of Group HR resource wherever practically possible.

Selected to be part of the first cohort of future Heads of HR undertook a variety of development activities at Roffey Park, as well exposure to, mentoring by and profiling with the Group HR Leadership team.

Bsc (Hons) With Pgce, Mathematics And Education

Activities and Societies: London University Swimming TeamStudied for and achieved a 2.1.

A-Levels - Maths, Physics And Chemistry, 10 O-Levels

Activities and Societies: Captain of the School, Captain of Swimming and 1st XV Rugby team member.