Heather L. Hutchens, Mba-Hrm Email & Phone Number

Boston, Ma, Us

Cambridge, Cambridgeshire, Gb

Cross-enterprise for Alexion and Astrazeneca providing shared full lifecycle learning strategy, consultation, development, delivery, management support, and internal services that:✨ Ensure full compliance and true understanding of quality in practice; ✨ Lighten the BPO, SME and learner burden;✨ Save time and money and;✨ Facilitate excellence

Chicago, Il, Us

Contract and consulting services in enterprise level process development, consultation, and project management involving, selection, implementation, administration, integrations, configuration, change management, governance, computer software validation (CSV), adoption, training, elearning production and technical support.

Cambridge, Ma, Us

Responsibilities included planning, execution, business analysis, monitoring and control, and closure Medical Affairs Research System (MARS) enhancements project and SDLC document remediation to meet newly adopted standards for validation of GxP systems.

Dublin, Ie

Provided consultation and management for both solution and process optimization projects including:✨ Implementation of new LearnShare ELMS ✨ Global standardization of training service requests ✨ Solution Review and Enablement

Tokyo, Jp

✨ Lead PM for Global Quality Management System and Process Implementation involving: - Transition from 7 Legacy systems - 6 Workstream teams, 10 vendors, and dozens of core team members. - P&L financial tracking and reporting responsibility for a multimillion dollar budget ✨ Providing ad hoc consultation and services for the Global Document and Learning Management system roll-out

Seattle, Wa, Us

Responsible for support and administration of the enterprise learning management system (Cornerstone) that tracked and delivered training for 1.1 million employees worldwide. Served as remote Locum while they worked to recruit a Seattle based FTE.Responsibilities included: ✨ Managing and ensuring the smooth day-to-day LMS operation that currently serves 1.1 million employees internationally✨ Tier two LMS support management and solutions✨ Provided strategic input to learning solutions process and configuration improvement based on a customer obsessed and innovation-centric continuous improvement approach✨ Managing learning solutions feature and enhancement requests from intake, requirements gathering and business case documentation to prioritization, backlog and roadmap management through solution architecting and execution✨ Leadership, services and support for over 1600 System Administrators worldwide✨ Release readiness, testing, and deployment

Cambridge, Ma, Us

✨ Partnered closely with the Global HR, Learning and People Services teams to assess needs and provide solution and process recommendations for continuous improvement✨ Lead ITHR enterprise projects from scoping and vendor selection through go-live, hypercare support and hand-off while ensuring and maintaining regulatory compliance in a fully validated GxP environment with rigorous change management and SDLC process adherence requirements✨ Learning systems change requests and updates of controlled documentsSome specific examples:✨ Originated internal request process and scorecard to standardize project and change prioritization across Learning, People Services, HR, Support and IT✨ Lead ServiceNow global implementation subproject for integration with LMS to collect, store and exchange information relating to capture,, security and access (must be GDPR compliant) of Job Descriptions, CVs and Resumes within each user’s LMS profile. ✨ Lead Information Access Management enterprise implementation subproject to facilitate automation of access requests with specific training, experience and/or role requirements. ✨ Managed the Biogen University (SuccessFactors LMS) 2017 Enhancement project with several vendors (Accenture, Plesm, SAP and Cognizant), approximately two dozen resources, and multiple change requests to implement several solutions in parallel to improve data integrity, access provisioning, custom reports and significant middleware coding changes for multiple integrations including Enterprise Platform (SAP BizX), DMS (myQUMAS), and HRIS (Workday)✨ Lead the first Biogen University post-go live upgrade/enhancement validation project. Worked closely with the learning organization to capture and document related business and user requirements, determine ideal configuration

Worcester, Ma, Us

Provided Leave Of Absence coverage as Interim Talent Management Systems Manager for UMass Memorial Healthcare (Contract via Clarity Consultants)Responsibilities included top-level system administration for LMS (HealthStream) and Performance (Cornerstone) as well as add-on administration in HRIS (Infinium) Special activities included:✨ Collaborative configuration, testing, and assistance for yearly performance reviews (go live 8/1/17) ✨ Design execution/configuration for new executive level 360 assessments including CEO and VP teams across UMMHC✨ Technical configuration and assistance for learning management in support of enterprise-wide roll-out of Epic systems

Santa Monica, Ca, Us

Hired as Life Sciences - Client Success Manager, Cornerstone OnDemand, Inc. Elevated to Strategic Accounts Team after six weeks. Responsibilities: ✨ A consultative relationship with HR, IT and other client stakeholders leveraged to create tailored plans ensuring achievement of business objectives.✨ Expert level knowledge of each of the Cornerstone OnDemand offerings ( LMS, EPM, SMP, COMP, ATS) as well as a thorough understanding adjacent (non-Cornerstone) systems ✨ Quarterly solution reviews and recommendations to provide continued success with talent management processes, workflows, and system configuration that specifically support HR processes and HR stakeholders✨ Facilitated the transition out of implementation through all stages of the adoption lifecycle ✨ Proactive change management, support frameworks, and governance advice✨ Making recommendations to minimize process and system risks based on organizational constraints and maximize opportunities for improvement✨ Engaging the appropriate consultants and technical resources as necessary✨ Monitoring and provide guidance and leadership on both technical and strategic projects✨ Enterprise solution planning support✨ Staying abreast of international compliance and operations regulations ✨ Facilitated the transition out of implementation to Go-Live and support the client’s drive towards self-sufficiency✨ Launched and served as Co-Chair of Life Sciences Special Interest Group

Rahway, New Jersey, Us

Worked with the Director, Scientific Training and Program Development and key stakeholders to develop and implement Global Medical Affairs (GMA) and Field Medical team training programs that enhance and continuously improve skills and competencies in alignment with the strategic direction & vision for GMA including: • Internal corporate, field and sales scientific, product & disease state, skills and professional development training • Design, development and delivery of multimedia projects including instructional videos, podcasts, interactive eLearning packages, presentations, printed materials, images, graphics and illustrations. • Knowledge acquisition and transfer resource support• On-boarding new GMA members• LMS governance committee and department-level management (Successfactors)• Complete revision, re-launch and administration of GMAT SharePoint site.

Bad Homburg, Frankfurt, De

Worked in the Corporate Quality Systems department under the Global Manufacturing Division with responsibilities in the areas of Training, Remediation and Software Validation. Some specifics: • Lead the compliance training systems implementation project • Chief Learning Systems Administrator for two separate enterprise systems including the Quality Systems ComplianceWire instance that serves over 10,000 employees in three languages and all areas of the business. • Partnered with leadership to identify, configure, implement and administer technology solutions in support of company- wide remediation project aimed at total compliance and improved quality assurance. • Pro tem project management plan manager for Quality Systems Learning & Development department• Worked closely with each of the quality systems work streams to completely revise and implement the training deployment process with a completely new way of developing learning plans.• Configured and implemented technology solution for Quality Systems Computer Software Validation department to streamline, assess and manage the System Service Request (SSR) projects and deliverables timeliness and quality.

Bergen, Hordaland, No

Hired as eLearning Consultant and first promoted to Professional Development Manager then to Implementation Manager. Managed all aspects of US client services for a global market pioneer of SaaS learning management systems (LMS). Primary areas of responsibility included professional development, technical support, product management, client success and general administration. Some examples: • Educational initiatives and professional development thought leadership and execution, including online courses, webinars, seminars, face-to-face training, and certification programming • Procured, trained and supervised contractors who delivered training and created reusable learning objects • Worked directly with client staff, faculty, teachers and administrators to meet their needs for strategic and institutional planning, eLearning, gap analysis, continuous improvement, project management, support, training, professional development and coaching throughout all phases of their implementation and/or migration in order to promote user adoption • Created technical support processes, ensured compliance with service level agreement (SLA), provided 2nd tier support and managed vendor team (tier 1) including, competency building, policy development and documentation. Also managed tier 3 escalation and queue • acted as sales engineer providing support and demonstrations; • Identified and sold add on services opportunities; • Worked closely with the global development team as de facto product manager to define and manage product requirements for itslearning in the US including gathering, cataloging and prioritizing product feedback. • Originated organizational processes and conducted other administrative tasks such as client onboarding, services monthly billing summary, Salesforce workflow, reports and maintaining supplies.

Waltham, Massachusetts, Us

Responsible for training and development related initiatives, programming and staff for the world’s most successful provider of customer and employee loyalty programs. Some examples:• Managed and mentored a staff of 7-10 trainers in their professional development as well as delegated and facilitated individual projects• Supervised a four week long new-hire training, audit and certification program for approximately 300 new employees within 7 months• Directed professional development training for new and existing staff in all areas, and at all ranks with a wide range of performance gaps• Worked closely with directors, managers, staff and learners, using lean transformation principles, to develop and implement programs that measure, improve, reward and align employee performance with organizational and client goals in support of continuous improvement

Responsible for developing, planning and directing quality assurance, training and technical support, programs, staff, policies and initiatives for the leading provider of SaaS finance software for auction rate security trading desks and agents. Some examples:• Worked closely with banking clients to support implementation as well as their bond desk traders teaching them how to use Napa software to correctly conduct multi-million dollar trades, set prices for the entire market, conduct auctions, track positions and set up variable rate securities for the market• Direct supervision, evaluations and mentorship as well as facilitating professional growth and performance improvement plans • Managed SQA process and people including code review, automated application testing, bug reporting and prioritization and manual software testing in an Agile development environment • Planned, designed and delivered all forms of training and instructions to large and small groups or individuals who were both present and remote • Ensured that all client support requests were responded to in a helpful, professional and timely manner• Acted as a liaison to software development department by gathering and reporting client requests and making recommendations about software specifications and design

New York, Ny, Us

Managed all ePortfolio related activities, staff and associated faculty for LaGuardia Community College, including the expansion of the ePortfolio program to include all students (approximately 25,000) Some examples:* Planned and executed faculty professional development activities such as semester-long seminars, short workshops, one-on-one consultation, publications and other materials* Conceived, created, assigned and edited promotional, instructional and technical tutorials and materials* Provided research and design feedback to software vendor and ensured vendor contract compliance* Was project manager for migration from legacy software including researching, evaluating and testing prospective systems* Collected data, extrapolated information and prepared reports for deans, vice-presidents and the LAGCC president for strategic planning, grant compliance and academic research purposes* Utilized and provided trouble-shooting for advanced digital and multimedia authoring tools and LMS* Promoted ePortfolio user adoption within and outside the CUNY system through presentations, publications and outreach* Made recommendations for space planning and equipment purchases * Hired, evaluated and managed staff * Collaborated with all other college units and departments to help them plan and implement ePortfolio into their course curricula .* Advised the restructuring and implementation of the college's assessment practices including institutional, program and classroom assessment* Co-taught 'Writing for ePortfolio" a 3 credit course for ESL students* Supervised direct support streams for students* Ensured smooth administration of “Studio Hour”, an ePortfolio course which included: • Scheduling and staffing of computer classrooms for up to 40 sections • Curriculum design and improvement • Mentoring instructors and consultants to understand and deliver the prescribed curriculum

Indianapolis, In, Us

Consulted with departments, deans, chairs, faculty and other subject matter experts on program planning, course design, eLearning, LMS usage, needs assessment, learning solutions, appropriate use of technology and the production of instructional materials and learning experiences at all stages of planning and execution. Some examples:• Conducted regular individual, small group and large audience training sessions. • Served as a resource to faculty and administrators in planning, developing, initiating testing and delivering new approaches to learning; • Recommended appropriate technologies in developing new course materials, delivery mechanisms, content management and course/instructor/student assessments;• Served as a Member of the IUPUI Diversity Corps, which is the resource team associated with IUPUI efforts to double diversity in support of the Chancellor's Diversity Cabinet

Indianapolis, In, Us

Hired as a Lab Consultant and promoted to Supervisor (CSS) • Provided immediate on-site support, training and responded to the informational needs of lab consultants • Responsible for multimedia documentation and training, including analog and digital methods of audio, video, and graphics production • Developed cross-platform multimedia, LMS and web-based instructional products • Developed, designed and prepared job aids, training manuals and documentation

Clinton Twp, Michigan, Us

Trained employees of AT&T and Lucent Technologies in the central Midwest region in the use and general maintenance of various computer hardware and software. Contracted by Ross Learning Inc. Course Examples included computer concepts including basic computing skills, file management, back-ups, Internet and storage media, operating systems including DOS, Unix, Windows Configuration, productivity software such as word processing, composing algorithms and macros in Excel and personal database management with Access (beginning intermediate and advanced levels) and proprietary and specialty software

South Bend, Indiana, Us

Ran air and operated live transmitter for local and national broadcasts, monitoring and adjusting all manner of equipment to ensure video and audio quality, satellite uplinks and downlinks, computer graphics, video editing, character generator operation and log keeping.

Created, edited and digitized video clips, photographs and audio clips for CD-ROM projects. Established and documented more effective procedures for media development and content management. Located and trained new production department employees. Special duties included: * Writing a script for a nationally televised infomercial - "Multimedia Today" Hosted by Brent Spiner, * Developing marketing strategies * Designing software interfaces, * Assisting in development of first website

Developed interactive multimedia CD-ROM catalog. Designed and implemented new database interface. Trained employees on database usage.http://www.therightimage.com/http://www.emteasy.com/

Marketing analyses and reports; new marketing strategies. Brochure, promotional and informational material design and copy writing. Audio production projects

Master Of Business Administration (M.B.A.), Human Resource Management

Master'S Level Courses, Adult Education

Post-Graduate Certificate, Distance Education

Bachelor, General Studies

Diploma And Class 1 Fcc License To Operate A Transmitter, Broadcast Media Arts