• Program Manager: Launched and expanded Merchant Center Warning program globally by working with cross-functional stakeholders. Defined product strategy for global growth.• Automator: Used the agile process to develop and launch a web-based query tool using Django, Python, HTML, CSS and Javascript to ensure good client account health during peak sales events. Developed and launched Dashboards using SQL used for analysis and trainings.• Escalation Handler: Managed escalations for top clients, including weekend on-call, by ensuring clients issues are resolved, setting expectations where necessary while maintaining high customer satisfaction rates.• Technical Product Consultancy: Maintained Shopping Ads product knowledge and consulted to clients and teams on issue resolutions, resulting in faster turnaround time and revenue protection/growth.• Event Coordination, Culture POC: Planned and executed 5+ events for Bay Area teams to inspire great culture and ensure diversity and inclusion are celebrated.

• Drug Delivery System Formulation: Created drug transport and delivery system from theory to practice. • Results and technical reports were prepared and presented to stakeholders. • Nanoparticle Process Development and Characterization: Developed, and optimized CMC covered polymeric and Fe3O4 nanoparticles. Characterization was done using FTIR, DLS, UV-VIS, and TEM. Vacuum and thermal chambers were also used for the process.• Trained successive members on best methods and most efficient characterization paths to attain information• Ensured compliance of Environmental Health and Safety guidelines• Success of system resulted in stakeholders to consider it to be used in hospitals• Presented at 3rd International Symposium of Nanoscience and Nanomaterials • Publication pending

• Diagnostics: Hardware for a range of devices, and software in Mac, Windows, and Linux• Automation Scripts: Programmed Javascript to facilitate network access• Vulnerability Detection and Removal: Viruses, Trojans, Firewall, etc. on client devices• Technology Consulting: Saved clients $1000s on software and equipment costs• Targeted Marketing: Increased client using posters, banners, social media, and services offered• Client Facing: Communicated technical content to non-technical personnel on a daily basis

• Active Directory and Network Administration: Administered user accounts and assets• Process Development: Increased productivity by defining, documenting vital business processes• Imaging and Rollout: Developed a superior imaging and hardware rollout process (3X faster)• Upgraded, imaged, troubleshooted, networked (LAN/WAN), and deployed industry assets• Implemented, configured and customized software solutions on industry assets• Effectively prioritized competing tasks based on urgency and need• Supported 100s of employees in complex organizational settings (geographic dispersion, etc.)

• MS Access: Designed Asset Management Database for $10,000s of company assets• Policy Development: Introduced policies and processes essential for company function• QA/Testing: Testing, quality analysis, and maintenance of software and hardware assets