• Reduced defect resolution time by 20% by analyzing and replicating bugs with SQL, isolating critical code areas using GitLab, and providing developers with targeted insights.• Enhanced communication effectiveness by 45% with structured updates for leadership and stakeholders, aligning technical solutions with business priorities using Power BI.• Accelerated response rate by 33% through cross-functional collaboration, streamlining defect identification to reduce backlog and improve resolution times.• Increased system stability by 10% with environment-specific troubleshooting for Android, web, and Windows applications, enhancing user satisfaction.

• Boosted KPI performance by 75% for first-line support through targeted training, tool development, and new IT agent onboarding for the North American region.• Improved second-line case handling efficiency by 15% through advanced troubleshooting in collaboration with escalation teams, resolving complex software issues.• Reduced repeat escalations by 15% by investigating and resolving first-line support issues or escalating detailed bug reports to improve workflow efficiency.

• Configured technical setups for a global client base in 70+ countries, including device IP and LAN network setups to initialize printers and POS devices, ensuring reliability.• Managed SaaS customization and data imports of 60,000+ data points for client onboarding, ensuring smooth integration and setup.• Resolved server and device issues affecting over 100,000 users by coordinating with internal teams to maintain system stability and uptime.

● Prepare Grill ingredients and specialty dishes● Read tickets and prepare food setups ● Comply with Bento’s quality standards and national food safety standards● Proper handling of kitchen equipment and appliances● Maintain and sanitize workstations● Manage and maintain the entire back-of-house organization to increase overall workflow efficiency● Assist other team members in their tasks to increase the overall efficiency of the whole restaurant● Manage and prepare restaurant ingredients● Manage and set tasks including kitchenware maintenance and cleaning and general back-of-house preparation● Manage the entire back-of-house sanitation cycle including the walk-in fridge

● Deployment of district software and images sent to our Main Distribution Frame to large quantities of educational technology across multiple sites by using a range of options ranging from configuring devices to accept the image from a USB holding it or using the PXE (Network Boot) environments to reimage devices● Maintain educational technology across multiple sites within the district● Shadow and interact with the district-wide Archibus Serial System to Check-in, Check-out, or investigate different devices within each site● Deploy, Assign, and update Identification to different members of the current site using the company system.● Collaborate with supervising Technical Support Representatives across multiple sites to troubleshoot different technical problems Ranging from the deployment of new educational devices to server issues● Develop, research, and push forward with technical solutions that solve and create more efficient task routes using C++ programming

● Sanitize and maintain kitchenware as well as dishware● Train new hires under me as well as set tasks for them to complete● Accept and stock restaurant deliveries● Maintain and sanitize workstations● Manage and maintain the entire back-of-house organization to increase overall workflow efficiency● Assist other team members in their tasks to increase the overall efficiency of the whole restaurant● Manage and prepare restaurant ingredients● Manage and set tasks including kitchenware maintenance and cleaning and general back-of-house preparation● Manage the entire back-of-house sanitation cycle including the walk-in fridge