Hamza Bashir Email & Phone Number

Orlando, Florida, United States

• Reduced defect resolution time by 20% by analyzing and replicating bugs with SQL, isolating critical code areas using GitLab, and providing developers with targeted insights.
• Enhanced communication effectiveness by 45% with structured updates for leadership and stakeholders, aligning technical solutions with business priorities using Power BI.
• Accelerated response rate by 33% through cross-functional collaboration, streamlining defect identification to reduce backlog and improve resolution times.
• Increased system stability by 10% with environment-specific troubleshooting for Android, web, and Windows applications, enhancing user satisfaction.

Orlando, Florida, United States

• Boosted KPI performance by 75% for first-line support through targeted training, tool development, and new IT agent onboarding for the North American region.
• Improved second-line case handling efficiency by 15% through advanced troubleshooting in collaboration with escalation teams, resolving complex software issues.
• Reduced repeat escalations by 15% by investigating and resolving first-line support issues or escalating detailed bug reports to improve workflow efficiency.

• Configured technical setups for a global client base in 70+ countries, including device IP and LAN network setups to initialize printers and POS devices, ensuring reliability.
• Managed SaaS customization and data imports of 60,000+ data points for client onboarding, ensuring smooth integration and setup.
• Resolved server and device issues affecting over 100,000 users by coordinating with internal teams to maintain system stability and uptime.

Orlando, Florida, United States

• Prepare Grill ingredients and specialty dishes
• Read tickets and prepare food setups
• Comply with Bento’s quality standards and national food safety standards
• Proper handling of kitchen equipment and appliances
• Maintain and sanitize workstations
• Manage and maintain the entire back-of-house organization to increase overall workflow efficiency

Orlando, Florida, United States

• Deployment of district software and images sent to our Main Distribution Frame to large quantities of educational technology across multiple sites by using a range of options ranging from configuring devices to accept.
• Maintain educational technology across multiple sites within the district
• Shadow and interact with the district-wide Archibus Serial System to Check-in, Check-out, or investigate different devices within each site
• Deploy, Assign, and update Identification to different members of the current site using the company system.
• Collaborate with supervising Technical Support Representatives across multiple sites to troubleshoot different technical problems Ranging from the deployment of new educational devices to server issues
• Develop, research, and push forward with technical solutions that solve and create more efficient task routes using C++ programming

Orlando, Florida, United States

• Sanitize and maintain kitchenware as well as dishware
• Train new hires under me as well as set tasks for them to complete
• Accept and stock restaurant deliveries
• Maintain and sanitize workstations
• Manage and maintain the entire back-of-house organization to increase overall workflow efficiency
• Assist other team members in their tasks to increase the overall efficiency of the whole restaurant

Bachelor Of Science - Bs, Computer Science

Computer Science Focused

26 Credit Hours Classes Taken: - Calc 1 (MAC 2311) - Calc 2 (MAC 2312) - Programming Fundamentals 1 (COP 3502) - Frontiers of A.I (EGN.

Education record

Activities and Societies: Student Government Association, NUBICA, BETA Club, INTERACT - As part of The Student Government Association I.