Ha Ong Email & Phone Number

Sachse, Tx, Us

Coppell, Tx, Us

• Gather and maintain level reconciliations to identify incentive accrual vs. actual outages to ensure consistency.• Review IR2 edits to determine the path for resolution and submission, conducting loan-level research as needed to cure discrepancies• Working with various business units to resolve data point discrepancies and make informed decisions.• Delivery of ad hoc analytical requests and research projects for internal departments.• Review prior servicer modification data and remediate aged HAMP Trials/ OMR• Test the functionality and accuracy of existing regular reports.• Attend bi-monthly calls with Treasury to assist with reporting questions/concerns.• Write and deliver quarterly updates to Senior Management on HAMP reporting and incentive recovery• Work with Government Programs team to remediate any HAMP reporting issues/concerns, as well as reviewing and updating procedures as needed to improve business results.• Coordinate with Business Intelligence team to develop requirements for data extractions or pre-canned reports.• Act as the Subject Matter Expert in the default reporting functions for GSE/ Non GSE loan portfolios and HAMP Treasury Reporting• Daily analysis of required GSE default reporting codes for Fannie Mae, Freddie Mac, FHA and VA to assure accurate month end reporting.• Build collaborative relationships with other business units to establish process workflows within the company to maximize productivity.• Work closely with senior management, risk management, finance, and other functional areas to provide analytics regarding the performance of the Default/Workout department.• Handle Fannie Mae, Freddie Mac, FHA and HAMP incentive tracking.• Utilize Microsoft tools such as Excel, Visio, SQL Server for data analysis, reporting, and process flows.• Additional projects as assigned by management

New York, Ny, Us

• Research and resolve Treasury System IR2 Edit and HSSN issues reported• Identify process, procedures and mapping issues that cause errors to occur• Recommend process improvement opportunities within the business unit• Representing and speaking on behalf all functions of Process Control for Prime, Nonprime, and Home Equity within assigned projects, BA OPS Audit Control• Identify areas for process improvement and implementation strategies• Consult with internal and external business partners to improve efficiencies• Support management with coordinating and representing Process Control in all projects• Develop and obtain daily, weekly and monthly reports as needed• Additional responsibilities and projects assigned by management / HAFA, HAMP,1MP,2MP,FHA / researching and verifying default reports• Working off of different Chase Prime, Home Equity & Subprime servicing systems, MSP,LPS, EMC, AD and Lender Live, Vendor management• Data Integrity projects, TPP, MHAC, CAM, TMFM, weekly deck and detail reports, Treasury Reject Reports, Trial Length Peer review, queue and Ad Hoc research, weekly IR2 Edit Trending graphs, update PowerPoint’s for weekly meetings• Lead Representative on CAM and MHAC 30+ aged calls weeklyprocess analysis, development, and operational support in Mortgage Default. Background includes more than 5 years in the mortgage sector supporting BA OPS Audit Control, Treasury Systems IR2 Edit, and HSSN issues. Innovative, self-motivated team player with outstanding communication and negotiation skills. Adept liaison among functional and technical teams; capable of managing portfolios and representing the department. Business solutions experience includes infrastructure, and report development.

New York, Ny, Us

• Call on monthly assigned queues• Help with talk-offs and escalated issues• Worked on default 1st and 2nd liens• Update daily trackers as deals get completed• Inbound and outbound calls• Call on foreclosure accounts, provide different options to help borrowers get out foreclosure• Respond to customer inquiries regarding mortgage defaults and loss mitigation options• Recommend and initiate loss mitigation options that are appropriate to the situation• Negotiate and formalize repayment arrangements with customers in foreclosure when appropriate• Use skip tools to get in contact with hard to reach borrowers• Fortracs, CMS, VLS, FSD applications

Lubbock, Texas, Us

• Balance and audit bank, teller cash drawers, ATM machine• Process and review large item and overdraft reports daily• Train new employees, create montly schedules and organize weekly meetings• Handle customer and Federal Reserve Transactions and inquries• Maintain inventory on teller and ATM supplies• Assist with new accounts, closing accounts, and monitoring of dormant accounts• Review and document monthly alarm procedures, testing and marketing materials• Process various account transactions, reconcile and deposit daily funds• Inform of bank products, refer public to designated personnel, provide account status data, and handle busy phones