Haroon Ali Email & Phone Number

Sharjah Emirate, United Arab Emirates

a friendly and highly skilled customer representative providing services to our clients to feel valued and supported. In this role, my duties include fostering positive client relations, managing inquiries, and promptly directing customer complaints to relevant departments and also include obtaining post-sales client feedback.• Managing client inquiries via phone, email, online, or in person.• Directing client complaints or complex queries to relevant departments in a timely manner.• Providing clients with technical assistance on products and services.• Expediting serious issues to management toward prompt resolution.• Maintaining client records and documenting processes.• Excellent interpersonal and recordkeeping skills.

Karāchi, Sindh, Pakistan

• IT sales and support.• IT Products and Services Provider, Data Storage and Managements.• Data Backup on-demand• Softwares, MS Office, MS Windows 7, 8, 10, 11 Installation and troubleshooting.• On-Site and Virtual Software and Hardware Support.• Consultation, Strategy and Data Analytic.

Karāchi, Sindh, Pakistan

provide tech support services to organizations and individual users, typically addressing issues with both hardware and software systems. hands-on assistance with setting up systems onsite, or walk users through this process from a distance. assist with installation and integration processes, security issues, and program upgrades. provide remote tech support and troubleshooting services by phone or chat and also make recommendations to guide future technology plans or purchases.• Consulting with clients and departments to estimate and resolve IT issues• Coordinating the needs of in-house IT experts and remote employees, vendors and contractors• Preparing budget estimates used by executives to plan, organise and schedule work• Installing, configuring and monitoring wireless network systems• Providing training to fellow employees about network security and the best computer usage practices.• Excellent communication and customer support skills• Advanced knowledge about hardware and software configuration• Ability to prioritise tasks and create their work schedules with minimal supervision• Excellent troubleshooting, creative and technical problem-solving skills

Karāchi, Sindh, Pakistan

troubleshooting and diagnosing computer hardware and software issues, setting up computer networks and assisting employees and customers with IT-related problems. diagnosing computer problems in time, repairing both software and hardware and providing excellent customer service.• Maintaining and updating computer software and hardware• Servicing office equipment like printers and IT networks• Ensuring that internet security software runs without interruptions• Recording and analysing IT problems within a department• Installing new IT equipment and software• Training new staff to use IT equipment and software within the company• Testing and implementing new software programs for the company

Higher Secondary School, Economics

Higher Secondary School, Economics