Hisham S. Abdelhamid

Hisham S. Abdelhamid Email and Phone Number

Cresta Solutions Architect, Innovator, Enterprise Communications Engineer, ex-Cisco, ex-Ericsson @ Cresta
san francisco, california, united states
Hisham S. Abdelhamid's Location
San Jose, California, United States, United States
Hisham S. Abdelhamid's Contact Details
About Hisham S. Abdelhamid

Extensive experience in networking, collaboration, applied data science, and telecommunications. Served in technology leadership roles at Afiniti, Cisco, Ericsson/Raynet, Bellcore, and US Sprint, spanning technical pre/post-sales systems engineering, system architecture, technical marketing, partner enablement, field escalation, product engineering research and development, performance analysis of enterprise and service provider networking and multimedia systems, strategic partnerships and alliance management, and competitive analysis and strategy formulation. Conducted research and development of contact center core and adjunct systems, applied data science for scalable AI/ML managed services, cloud collaboration and web conferencing solutions, high-end video conferencing/TelePresence, core IP routing systems, 3G/4G mobile cellular subsystems, and high-density packet voice platforms. Prior work involved broadband access network design and network survivability architectures.Inventor on seven issued U.S. patents. Hold a Master's in Electrical Engineering from Stanford University, and pursued a Ph.D., completing all required coursework, candidacy requirements, and a draft dissertation. Returned to Stanford for a professional development certificate in "Strategic Decisions and Risk Management," studying strategic quantitative modeling, innovation, design thinking, forecasting, scenario planning, and portfolio investment management.

Hisham S. Abdelhamid's Current Company Details
Cresta

Cresta

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Cresta Solutions Architect, Innovator, Enterprise Communications Engineer, ex-Cisco, ex-Ericsson
san francisco, california, united states
Website:
cresta.com
Employees:
47
Hisham S. Abdelhamid Work Experience Details
  • Cresta
    Solutions Architect
    Cresta Oct 2024 - Present
    Palo Alto, California, United States
    Solutions Architect on a team delivering technical design and deployment success of Cresta's AI platform across sales and implementation engagements.Cresta is pioneering the future of contact center and customer experience excellence by combining AI-powered agent workflow augmentation with deep interaction analytics. Our technology not only transforms customer service professionals into top performers from day one, but also empowers business leaders with actionable insights for strategic coaching and quality management. Backed by leading AI researchers and industry veterans from Google, Facebook, and OpenAI, we're revolutionizing how organizations optimize and scale frontline team performance.
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  • Afiniti
    Senior Director Of Strategic Partnerships
    Afiniti Jan 2021 - Feb 2024
    Washington, District Of Columbia, United States
    Afiniti utilizes applied data science and statistical modeling techniques (causal inference, Bayesian estimation, linear regression, principal component analysis, etc.) to provide bespoke managed services optimizing agent to caller assignment in large enterprise Contact Centers, focusing on measurable improvements in revenue-critical queues (e.g. sales, collections, retention).Key achievements:• Spearheaded technology aspects of the development and ongoing management of strategic alliances and partnerships in a 30+ Contact Center partner ecosystem• Conducted market research, defined go-to-market strategies, and evaluated partnership prospects for market fit and differentiation• Specified and drove the implementation of a comprehensive technical interface strategy by defining a WebSocket/RESP API/SDK toolkit, thereby expanding Afiniti's addressable market with CCaaS vendorsNote: Starting in September 2024, Afiniti is undergoing insolvent liquidation proceedings under Chapter 15 in Bermuda and United States courts, restructuring to form a new company under the ownership of its principal creditor, Vista Capital Partners.
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  • Cisco
    Senior Technical Marketing Engineer, Collaboration Technology Group
    Cisco May 2016 - Jan 2021
    San Jose, California, United States
    • Developed technical documentation, provided event support/field training, and influenced product roadmaps.• Worked on the Collaboration Endpoints portfolio with >$2.2B annual run rate.Transitioned focus after that on Cisco's Cloud Collaboration services (Webex suite), particularly Cisco Control Hub (the Webex suite's management, analytics, security policy, orchestration, and service enablement portal), calendaring integration, hybrid services, and cloud registered endpoints• Delivered field training to Cisco sales teams and partners, covered tradeshows/product launch/executive demos, handled customer escalations, and presented at Cisco Live events.
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  • Cisco
    Collaboration Consulting Systems Engineer, Sales-Us Commercial West
    Cisco Jan 2014 - May 2016
    San Francisco Bay Area
    • Provided pre-and post-sales on Cisco's Collaboration suite to 80+ Fortune 1000 enterprise accounts across various verticals in the San Francisco Bay Area (pharmaceuticals, semiconductors, software, medical equipment, retail, aerospace, defense, insurance, financials, banks, multi-nationals, research institutes, automobile manufacturing, et al.)• Achieved 152% of quota in FY14 and 140% in FY15.• Collaborated with cross-functional teams and partners to strategically position Cisco’s cross-architecture products and solutions• Evaluated solutions to meet client needs, supported customer trials, coordinated expansions and deployments of new services, and displaced competitor products.
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  • Cisco
    System Architect: Office Of Collaboration Technology Cto
    Cisco Dec 2012 - Jan 2014
    San Jose, California, United States
    • Focused on video conferencing, hybrid cloud/on-premise communication, and API enablement of Cisco’s collaboration products for third party integrations• Collaborated with General Electric (GE) global account team as the CTO’s office liaison• Defined technical directions for cloud-enabled video conferencing.• Studied for and obtained Cisco development-focused security certifications
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  • Cisco
    Technical Marketing Engineer - Conferencing Solutions
    Cisco Jul 2011 - Dec 2012
    San Jose, Ca
    • Enablement for video conferencing products (bridges, gateways, orchestration) for Cisco Sales and Partners.• The product set had a $350M+ annual run rate (MCUs, gateways, TelePresence Server, Conductor, CTMS).• Presented at training events and roadshows, maintained an extensive lab in San Jose as a sandbox of the various solutions, and led tradeshow preparation and demonstrations.
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  • Cisco Systems
    Technical Escalations Leader, Telepresence Systems Business Unit
    Cisco Systems Nov 2008 - Jul 2011
    San Jose, California, United States
    • Primary escalation lead for the Cisco TelePresence portfolio (endpoints, bridging, recording, scheduling, and system management) with after-hours on-call support• Conducted troubleshooting, lab recreates, root cause analysis for defects/failures, and managed critical account investigations• Liaison between TelePresence Business Unit executives, product engineering, testing, product management, manufacturing and global supply chain, customer-facing Cisco groups (Sales Teams, Technical Support, Services), deployment partners and VAR's, as well as customer IT organizations
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  • Cisco Systems
    Technical Leader, Core Routing Business Unit
    Cisco Systems 2006 - 2008
    San Jose, California, United States
    • System analysis, performance modeling of CRS-1 core router, IOS-XR/QNX Neutrino OS.• Implemented queuing theory modeling studies for the OS scheduler changes and switch fabric optimizations.• Interacted with AT&T Labs and Sprint researchers (primary customers for the solution)• Hands-on L2VPN (L2TPv3 of layer 2 encapsulations: ATM/MFR/Ethernet) on GSR 12000 with IOS-XR at scale to validate a suite of IP Networking features
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  • Cisco Systems
    Technical Leader - Voice Systems Architect, Voice Technology Group
    Cisco Systems 2001 - 2006
    San Jose, California, United States
    • Designed and implemented enterprise and service provider voice products, solutions, and architectures for wirelines and wireless core networks.• Worked on VoIP, media transport, gateways, DSPs, IP phones, cellular systems.• Evaluated DSP vendors for audio/video codecs, echo control.• WiFi phones design for enterprise telephony over 802.11a/b/g – 4 patents filed, 3 awarded.• Worked 3G UMTS, CDMA2000, IMS mobile network designs incorporating Cisco products • Contributed to ITU-T, IETF, ANSI, CableLabs standards forums.
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  • Cisco
    System Architect, Multiservice Switching Bu
    Cisco 1998 - 2001
    San Jose, California, United States
    • Delivered full lifecycle development of Cisco's high-density trunking gateway product line, from initial concept and requirements definition through system functional and design specifications, testing strategies and test cases definition, customer deployment and in-life support, and product sunset planning.• Flagship gateway product family generated over $2.8B in revenue during its product lifetime.• Three patents awarded related to packetized voice technology
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  • Ericsson
    Broadband Systems Architecture Consultant
    Ericsson Jun 1994 - Nov 1997
    Menlo Park, California, United States
    (part-time while pursuing Ph.D. in Electrical Engineering at Stanford University)Conducted systems analysis and design focused on broadband PON (Passive Optical Network) and HFC (Hybrid Fiber Coax) access networks, OAM for PON/HFC, video-on-demand, and transport protocol design for multi-media services over broadband access networks.Obtained patent 6,023,467 for broadband access network manageability innovation.
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  • Stanford University School Of Engineering
    Research Assistant
    Stanford University School Of Engineering Apr 1991 - Jun 1995
    Stanford, California, United States
    Research projects included:- Access network architecture and design.- Survivability in SONET/ATM networks and self-healing network architectures.- Broadband networks demand modeling and traffic engineering.
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  • Stanford University School Of Engineering
    Graduate Teaching Assistant
    Stanford University School Of Engineering Jan 1990 - Jun 1993
    Stanford, California, United States
    Teaching Assistant for undergraduate and graduate courses.ENGR 40: Introductory ElectronicsEE 261: The Fourier Transform and Its ApplicationsEE 244: Communications Engineering Transmissions Systems (Satellite & Microwave Communications)EE 392F: Digital Switching in Telecommunications
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  • Telcordia Technologies
    Member Of Technical Staff
    Telcordia Technologies Jun 1993 - Sep 1993
    Red Bank, New Jersey
    (formerly Bellcore) Built tool to analyze DACS-IV trunk group measurements to estimate inter-wire-center demand patterns
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  • Sprint
    Systems Architect - Advanced Technology Lab
    Sprint Jun 1992 - Sep 1992
    Burlingame, Ca
    Tested and documented configurations for SONET ADM (add/drop multiplexers) unidirectional path-switched rings from leading vendors (e.g. Fujitsu, Alcatel, Ciena, Lucent) for deployment in Sprint’s production networks.Built a network management system using TL-1 commands to activate and retrieve system operation and management information from all the ADMs on the ring and to provision DS-3 cross connects
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Hisham S. Abdelhamid Education Details

Frequently Asked Questions about Hisham S. Abdelhamid

What company does Hisham S. Abdelhamid work for?

Hisham S. Abdelhamid works for Cresta

What is Hisham S. Abdelhamid's role at the current company?

Hisham S. Abdelhamid's current role is Cresta Solutions Architect, Innovator, Enterprise Communications Engineer, ex-Cisco, ex-Ericsson.

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What schools did Hisham S. Abdelhamid attend?

Hisham S. Abdelhamid attended Stanford University, Stanford University, Stanford University, Jami'at Al-Kuwait.

Who are Hisham S. Abdelhamid's colleagues?

Hisham S. Abdelhamid's colleagues are Angela Tuluc, Kelebogile Sehuhula, Jeff Melcher, Xiangru C., Tafadzwa David Simon, Margaret Bruna, Yamorena Baipidi.

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