Thank you for checking my profile.I am an experienced, ambitious and motivated customer service professional with 7 years’ experience. I have demonstrated skills in handling account activations, product delivery, building customer relationships, organizing administrative duties, responding to and providing assistance to internal customers and company's trade customers in areas such as product order fulfillment processes, customer service requests, product changes or returns, accounts receivable collections, contract issues/administration or lease administration.My Achievements:•Maintain customer retention rate by 20% by delivering qualitative services to customers.•Manage and direct a team of 5 employees on promoting bank products and service delivery.•Capturing of 50 new accounts in Q3, 2021.•Expanded client base by 15% by explaining benefits of bank products like mobile banking/E-channels.•Increased client retention ratio by 30% through fast and competent delivery of customer requests.•Trained 10 customer support representatives on service delivery and quality.I am seeking to be an industry leader in customer service delivery in 10 years’ time and I aim to do so by providing quality value to any team I am a member and also, through personal technical development and willingness to learn new skills.When I am not working, I love empowering others through volunteering at my local mosque.You can contact me: kolawoleidris29@gmail.com