Affinity develops complex security-focused, Web-based applications that enable and streamline information gathering, data management, decision-making, reporting, and compliance processes in the eHealth, Federal Government, and Department of Defense markets.As a well-rounded cloud and systems engineer, I am now working with diversified teams to build solutions that meet specific strategic objectives, operational needs, and regulatory limitations, deploying cloud architecture on several public and government clouds. Handling escalations from the helpdesk and the development team, with a focus on root cause analysis and proactive action to prevent problems from recurring.

SE Health is a leading social enterprise and one of the largest diversified home health organizations in Canada. The delivered projects revolved around VMware, Azure Virtual Desktop, Microsoft Remote Desktop Services, Azure Virtual Machine Scale Sets, decommission of Windows servers, and Linux operating systems.

Overseeing the 24/7 operations of multiple data centers and a wide range of IT services, primarily through leading and mentoring a team of technical support specialists maintaining a 99.99% uptime.

Led the Tier II team that was responsible for escalations within the corporate and production environment. As a lead, I managed the team to ensure we were working on the highest priority deliverables and that an environment that supported a continuum of learning.