I build systems and processes that help the company run in a fun and effective way. KPIs include LER, Colleague Happiness, & Net Profit. Recent highlights: -Acted as interim CEO during owner sabbatical + parental leave (5 months), heading strategy, value optimization, products and services, and company leadership-Provided strategic direction to define target market and process for client acquisition, increasing ARR by $1.5M, doubling yearly revenue, and doubling average contract size -Created innovative compensation and benefits infrastructure which improved talent retention and recruitment-Streamlined service delivery process, including implementing Scrum and changing project management software, which reduced client discovery/onboarding period by 60% and improved day-to-day efficiency internally by 40%-Implemented Traction/ EOS organizational operating framework, performance management software (15Five), and OKR methodology for the team-Outlined and implemented Antiracism Action Plan, increasing ethnic diversity on the team from 21% to >30% BIPOC employee base

KPIs: % Net Profit, LER, NPS, CapX ROI, Colleague Happiness Scores. Focusing on growing leaders, strategic planning, and product marketing. Highlights: During a time when air ticketing business was impossible (starting March 2020), led a team of engineers to re-configure our CRM/ERP system to support collection of refunds and help travelers recoup lost costs, recovering 85% of customer fundsReorganized company structure in the face of black-swan event, including managing layoffs, severance, and re-trainingDeveloped strategy and improved focus for 3 parallel income streams (B2B, B2C, and New Projects), reorganizing corporate structure and managing team leaders to secure 10-50% increases in revenueStrategic direction and leadership for a team of 50+ staff working 100% remotely from 12 different countriesDesigned and project-managed CRM/ERP refactoring pre-COVID (goal = scalability)

Maintained stable profitability (~5-10% growth per year)Improved response time by 30% for sales and support teams via automation. Coached project leaders for B2B/B2C sales, software development, and support. Implemented affiliate partnership and corporate partner development programs. Designed and launched customized reconciliation system for airfare accounting.Acted as Director of Product Development, Technology Manager, and Scrum Master.Developed comprehensive New Colleague onboarding programRolled out data management software tool (Sisense).Upgraded phone and shared inbox systems (Aircall and Front).

Increased B2B sales by 65% YoY from 2015 to 2016.Designed a custom CRM/ERP to process tickets and track sales.Acted as product owner, project manager, and scrum masterImplemented NPS and CSAT collection.Improved efficiency of onboarding and product training by 50%.Rolled out OKR and performance management software.

Managed international sales force producing $13-16MM/year in gross revenue. Led Strategic Planning for Executive Operating Committee.

Averaged $1.2MM gross revenue/year in inside sales for around-the-world and multi-stop airfare (retail and wholesale clients).

I started the Tucson Fringe Festival with a partner in 2010. In 2018, we had over 50 shows at 4 venues.Following the tradition of Fringe, Tucson Fringe Festival is an unjuried, uncensored, art-centric, community event. We offer the opportunity for performers to get theater space in our Festival for a fraction of the cost they'd pay producing on their own. As a co-founder, I've enjoyed navigating the ups and downs of starting a non-profit and most of all helping to foster interest in and appreciation of performance art.Started not-for-profit theater festival from the ground up. 12 years later it is still thriving and continuing to grow 50%+ YoY Developed business, marketing, and operational plans to build revenue, attract artists, and grow audience sizeChartered process, incorporated 501c3, and recruited board of directors and Executive Director.