Habibul Basher Email & Phone Number

Toronto, Ontario, Canada

Scarborough, Ontario, Canada

• Promote and sell Brick’s products/services using solid arguments to existing and prospective customers • Perform cost-benefit and needs analysis of existing/potential customers to meet their needs • Establish, develop, and maintain positive business and customer relationships• Reach out to customer leads through cold calling• Expedite the resolution of customer problems and complaints to maximize satisfaction.• Achieve agreed upon sales targets/KPI and outcomes within schedule

Burlington, Ontario, Canada

• Delivered extraordinary service on inbound calls in a fast-paced and structured customer care environment • Recommended tailored solutions to the customers through understanding their needs to drive brand loyalty.• Used multiple complex tools and resources including search engines, applications, websites, and internal resources to deliver custom solutions.• Engaged customers in a meaningful way, built rapport, handled complaints, and closed cases.

Mohakhali, Dhaka

• Facilitated full cycle recruitment, selection, induction, and orientation processes.• Developed HR policy/ SOP as per the requirement of the organization• Prepared occupational classifications, job descriptions, salary scales.• Co-ordinated performance and talent management program.• Designed manpower and succession planning organogram.• Maintain employee files and records in electronic and paper form.• Furnished reports by collecting, analyzing, and summarizing various HR data and trends.• Map out annual training plans for management & support staff.• Designed training content and conducted employee orientation and business communication training.

Certificate In Human Resources

Fulfilled CHRP Course Requirement • Human Resources Management • Recruitment and Selection • Compensation • Industrial/ Labour Relation •.

Human Resources Management Essentials

Postgraduate Degree, Human Resources Management, 4.00

• Human Resources Planning • Employee Relation & Employment Law • Performance Appraisal & Compensation Management • Employee Training &.

Master’S Degree, English Language & Literature, 3.58

Activities and Societies: Debate Club, English Club, Confucius Institute, Summer Camp in China, Chinese Language, Social & Cultural Club.

Bachelor Of Arts - Ba, English Language And Literature, 3.78