• Handling call routing configuring, monitoring, troubleshooting & reporting from Genband (Nextone) system. • Monitoring and reporting quality issues for one of the best calling card’s system • having good relation with existing carrier’s and introduces new carrier’s • Bringing new Tier1&2 carriers (contracts, coordinate testing, negotiating rates) etc.• Purchasing, routing and managing all minutes terminated by PPCC operated by NGNS• Exploring new regions for finding the business potential• Identify High potential carrier Partner.• Capacity Management.• Work with Rev/Settlement for Dispute resolution mechanism• Market intelligence of destinations, carriers.• Probe for Carrier's traffic profile leading complete account management.• Cost reductions for major destinations.• Coordinate with Retail for other Intl voice products.

• Testing & Approving Devices for Middle East Market.• Travelled all countries in GCC to support different customers ranging from Telecom operator / Corporate / Small Office Home Office

• Technical Engineer handled all the Corporate and SOHO Customers for VoIP in Bahrain and Saudi Arabia