• Assisted clients in implementing behavior intervention plans under the supervision of a Board Certified Behavior Analyst (BCBA). • Collected and recorded data on client behavior and intervention outcomes to ensure effective treatment. • Provided one-on-one support to individuals with developmental disorders, focusing on skill-building and reducing challenging behaviors. • Utilized Applied Behavior Analysis (ABA) techniques to promote positive behavioral changes in clients. • Collaborated with families and caregivers to support client progress and maintain consistency across settings.

- **Customer Satisfaction:** Led daily store operations to deliver superior service and ensure high customer satisfaction.- **Sales Achievement:** Assisted customers throughout their shopping journey and guided the team to consistently meet sales targets.- **Sales Analysis:** Analyzed and reported on sales performance, buying trends, and customer needs.- **Team Development:** Recruited, onboarded, and trained team members, and conducted monthly performance reviews to foster a motivated and knowledgeable team.- **Problem Solving:** Identified root causes of recurring issues and developed long-term solutions.- **Store Standards:** Maintained excellent store conditions and visual merchandising standards.- **Scheduling and Payroll:** Managed scheduling and payroll for the store team.- **Inventory Management:** Oversaw inventory to ensure the store was well-stocked with the right merchandise.- **Compliance and Safety:** Ensured compliance with company policies, legal requirements, and safety standards.- **Inclusive Culture:** Promoted an inclusive workplace by respecting and valuing all team members and customers.

• Support management through the application of administrative skills, employment of effective sales tactics, and demonstration of impeccable leadership boasting team member morale.• Regularly assesses areas of sales team shortcomings that contribute to customer dissatisfaction and ensures the immediate implementation of new service procedures.• Executes precise inventory management practices, resulting in reduced incidents of store theft.• Ensures and upholds a secure work environment for all team members all the while emphasizing a commitment to safety.• Oversees team members' adherence to company protocols and offers constructive feedback to enhance performance and support growth.

Assist corporate client in setting up accounts for employees as well as corporate o cesCreate design and implement new marketing tools to attract new customersProvided monthly sales reports and analysisProvide frontline leadership by executing store operations in concurrence with store management and at&t retail sales experience procedures.Meet and exceed sales goals Knowledgeable of all products and services Ensure client to receive outstanding service satisfaction, and all needs are met

Deliver exemplary customer serviceWorked as consultant to customers to find wireless solutions Provide customers with a basic understanding of the functionality of the products andaccessories they purchase so that they can immediately enjoy their new solutions Support daily business operations

Analyze customer needs and offer value-added solutionsInspire and excite customers about how solutions can impact their livesHandled business accountsDeliver the best product set-up and coaching experience possibleProvide customers with understanding of the functionality of the products and accessoriesAttend both formal and informal training to better understand our retail store operations andkeep up with company, market, and industry trends Support daily business operations; processing customer transactions and auditing cash receipts.

Sell all products and services offered by Verizon Wireless/ Amcomm Wireless. Meet all sales objectives. Handle all administrative aspects of the sale including: completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filing the completed orders. Maintain strong knowledge of all company products, accessories, pricing plans, promotions and service features. Maintain knowledge of competitive offers and provide critical market feedback to the store manager regarding local competition. Handle service inquiries from customers. Your record is defined by meeting challenges head-on and always striving for excellence. It’s that tireless drive, coupled with your strong interpersonal skills and natural instinct to see opportunities at every turn that sets you apart- and makes you a perfect fit for our team.