My professional experience has led me to an understanding that effective application support and problem management is much more than just technical expertise, methodology awareness and process.The one constantly changing aspect of a system, is the people.Whether the person is labelled as user, super-user, expert, technician, developer, DBA, Analyst or CEO, the person is the one with the system experience.I have many years technical, managerial and personnel experience on large scale financial systems and my continuing experience of coaching is developing a greater awareness of the importance of the perceived experience and the benefit of a productive state of mind.As more and more organisations look for lower support costs, it is imperative that the first line of contact is perceived as compassionately competent of the user's perceived experience.I have created many system monitoring and awareness solutions, and yet overriding these there is always a person.Whether it be as instigator or solution provider, the system would not exist if it were not for the human beings it services.I like solving problems, sometimes unconventionally, sometimes by sheer tenacity, my adaptability to the environment will allow me to flow.So, how may I be of service?Specialties: Coaching, IT Problem Management, IT Systems and Database Performance Monitoring, IT Security (CEH & CHFI), Problem Analysis, Incident Management, UNIX Scripting, SQL Scripting, Fidessa, FIX Protocol, Globallink, LSE Connectivity, External Gateways, Risk Systems, GLOSS, IT Environment Management, Software Development Lifecycle Management, Change Control, IT Automation. Licensed Master NLP Practitioner, transformative coach.