- Use case consulting- Prototyping and sandboxes- Prompt engineering - RAG optimization- Agents and agentic workflows- Industry expert with AI trends, tools, methodologies- Multimodal Models- Specializing in developing AI Cyber and Education tools- AI systems administrator- AI tools development- Model finetuning

- Provided physical security consulting services to a local financial consulting agency, for an annual disaster recovery exercise.

- Provided IT physical service coverage to Compucom clients across central IL.- Obtained Lexmark, Lenovo, Dell, HP, & Fujifilm OEM Technician Certifications.- Drove to various locations to perform Break/Fix, IMAC, and Maintenance on Printers, Servers, Desktop & Laptop Windows 10 workstations, Network Switches, Wireless APs, and POS Systems.• Managed time and resources to consistently meet case Service Level Agreements.

- I provided excellent and engaged service to customers from behind the bar, which ensured an above-par presentation of a delicious product.- I memorized and referenced accessible information to relay to coworkers for efficiency and excellence, and to relay to customers to inform them and engage them in a positive coffee experience.- I answered customer phone calls-- providing information and help quickly and with friendly tone, as well as addressing complaints in an empathetic yet professional manner.

- Imaged and installed Windows 10 desktop workstations for employee use, ensuring proper setup of accompanying cables, peripherals, and appropriate software (antivirus, remote fix, preferred browser, etc.)- Provided desk-side customer service to end-users via a phone and ticket system, supported and maintained equipment related to end-user computing during Break/Fix, and IMAC (Install, move, Add, and Change), type events, such as remote & in-person troubleshooting for desktop hardware, network phones, network, software, website, and student account issues, as well as troubleshooting Kyocera inkjet printers.- Helped to install, troubleshoot, and maintain Wi-Fi APs, Unifi, and Cisco Meraki, indoors and outdoors, across campus. - Helped to set up and maintain a small eSports arena, from which the school's Overwatch team would compete, and stream matches to Twitch.- Created clear and systematic documentation for LCU's IT knowledge base as new issues were troubleshot and solved.

- Graded 100+ assignments per grading period, to assist the professor.- Created and organized 4 different course pages and their contents in Canvas, an online educational platform.- Provided timely and frequent feedback to students, fostering an environment of open communication and interest in discovery.