Hadar Gendellman Email & Phone Number

Atlanta, Georgia, United States

- Led development of a Slack bot using Golang that interacts with Jira via Redis to create escalation tickets to the Production team, streamlining communication with 2 large departments and resulting in significantly faster ticket resolution times.- Containerized and deployed bot on Kubernetes.- Operated and maintained 7000+ Kubernetes deployments of the company’s products with Helm charts.- Investigated and resolved issues such as latency and resource overload. Deep dived into logs and code, understood data flow and configurations, and adjusted resources accordingly.- Created tools for task automation using Python and Bash and shared with the team, such as a program that simplified a particularly dreadful, 10-step manual configuration change into one singular step.- Refactored CLI for managing server pools from Python into Golang, leading to 40x faster runtime.

Atlanta, Georgia, United States

- Created Splunk dashboards to analyze viewership data, delays in streaming, and missing video files for on-demand video, ensuring high visibility into issues and reducing response time by 40%.- Examined issues such as file corruption, pixelation, or missing subtitles. Used internal systems to correctly place new assets in respective workflows, allowing accessible television to all customers.- Piloted initiative to organize a backlog of over 100 rogue alerts into a well-documented set of procedures, helping new team members understand the correct protocol and logic for each alert. - Communicated with media providers to deliver video assets and metadata updates.

Athens, Georgia, United States

• On a daily basis, called 50+ alumni of various universities and colleges, motivating them to donate to the scholarship funds of their alma mater. • Initiated outbound calls to high-school juniors and seniors on the behalf of colleges to gauge interest. • Handled call objections and able to convert difficult conversations to sales (donations).• Consistently met and exceeded sales quotas.

Athens, Georgia, United States

Prepared food from various cuisines for dozens of customers daily, trained several new student workers, maintained excellent customer service during high-volume, fast-paced rushes. Learned how to address challenging customers while maintaining high degree of service.