Saed "Seth" Haddad Email & Phone Number

Livonia, Mi, Us

Livonia, Mi, Us

Plymouth, Michigan, Us

Cork, Ireland, Ie

Cork, Ireland, Ie

Southfield, Mi, Us

*Trained, oversaw and delegated 5 warehouse quality associates/inspector towards quality improvement activities based on company production requirements and inspection procedures *Documented sales and return-rate data since 2014 using MS Excel and Minitab, and proactively investigated and corrected observed deviations following an extensive analysis yielding a return-rate reduction *Succeeded in the preservation of an organized warehouse of raw and defective unit inventory and work-environment by means of 5S techniques and red-tagging to ultimately improve workplace organization *Established and improved various standards and quality inspection procedures optimizing productivity while consulting with upper management and persevered in inspector-training on said procedures

Southfield, Mi, Us

*Employed 5S tactics to generate, supply and coordinate an inventory room filled with high-caliber, self-inspected Service Department spare parts required for service, repairs and builds of medical endoscopes *Developed, administered and analyzed satisfaction survey on Service Department inventory processes followed by root-cause analysis and SPC techniques to further optimize improvements *Persevered in the improvement of Service Department operations by significantly improving efficiency and workflow while concurrently reducing waste and costs

Southfield, Mi, Us

*Developed catalog inventory and samples of over 4,000 endoscopy parts (>90% of in-stock parts) *Successfully executed extensive part/model compatibility research *Performed inventory counts on all parts in the warehouse with the assistance of fellow team members *Dissected and precisely measured numerous OEM endoscope specifications with the use of calipers

Southfield, Mi, Us

*Performed and exceeded final inspection on pre-owned endoscopy part sales and exchanges including overseas sales and slashed re-work levels and customer return rate from 30% to 3% by utilizing continuous improvement, problem solving, root-cause analyses and corrective-actions *Constituted grading standards for every product based on aesthetics and functionality in response to customer feedback which have been standardized for the previous 6 years *Performed in-depth analysis on customer returns followed by extensive root-cause analysis

*Food and beverage server*Banquet server*Built valuable relationships with customers*Performed preparatory work on a day-to-day basis*Frequently closed the restaurant while adhering to restaurant standards

Master’S Degree, Quality Management

Bachelor’S Degree, Psychology

Education record