𝐇𝐚𝐝𝐞𝐞𝐝 𝐊𝐡𝐚𝐧 Email & Phone Number

Lahore, Pk

Lahore, Punjab, Pakistan

Verifying members insurance's benefits, eligibility and coverage for specific services and proceduresGathering and organizing necessary medical documentation to support prior authorization requests.Submiting prior authorization requests electronically or through insurance portals. Following up on pending authorizations and addressing any issues that arise.Analyzing trends in prior authorization denials and identifying opportunities for improvement. Developing and implementing strategies to improve the prior authorization process.Maintaining accurate and up-to-date records of all prior authorization requests and responses. Liaising with healthcare providers, insurance companies, and other stakeholders as needed.

Lahore, Punjab, Pakistan

Worked as a Customer Service Representative (CSR) in Careem MOP.Handled complex customer inquiries via calls, chats, and tickets(Jira).Resolved customer complaints and escalations, ensuring timely and satisfactory resolutions

Lahore, Punjab, Pakistan

Worked on Co-pilot SoftwareChecked Prior-authorisation, Pre-Certifications for Euflexxa HCPCS Code J-7323 CPT 20610 20611 ICD M17.9 Hyaluranan Intra-Articular Injection per dose as maintained by CMS(Center for Medicare and Medicaid Services) for Osteoarthritis of knees.Calling Health Care Insurances Aetna Optum RxBCBSHUMANA Cohere Blue Shield of California United Healthcare Molina HealthcareOscar HealthcareHarvard PilgrimCVS Caremark Well Care Health NetLiberty MutualCarefirstAmerigroupHCSC(Health Care Service Corporation)Pramera

Lahore, Punjab, Pakistan

Making outbound calls to potential customers who have showninterest in buying or selling products on the OLX platform.Dealing with Customers and Clients DirectlyResponding to customer inquiries, complaints, and requests via various communication channelssuch as phone calls, emails, live chat, or social media platforms.Proficiency in analyzing complex customer issues. Making sure customer satisfaction and achieving monthly targets.

Lahore, Punjab, Pakistan

Provide guidance and support to junior sales executives including training and mentoring.Collaborate with the team to share best practices, overcome challenges, and achieve collective sales goals.

Lahore, Punjab, Pakistan

Cold Calling potential clients through outbound calls to generate leads and convert them into auto insurance policies.Analyzing clients' backgrounds by checking speeding tickets, DUI&DWI, and their basic car information.Tracking sales performance generating reports and analyzing key metrics to assess the effectiveness of sales strategy.

Lahore, Punjab, Pakistan

Handle customers and sellers queries, complaints, and returns.Worked on MS Excel, and LMS (Lazada Logistics Management Systems) for reporting of Inbound and Outbound, Managing daily backlog reports of returns.Ensures that products meet the established quality standards and comply with DARAZ’s guidelines and policies.

Lahore, Punjab, Pakistan

Handle tasks related to order processingCollaborate with inventory or warehouse teams to ensure proper stock levels and monitor product availability.Establishing company policies procedures and 5s quality standards to ensure consistent and efficient order processing.