Hadeel Alassi Email & Phone Number

Dubai

United Arab Emirates

* Responds to customer queries (Inbound and Outbound) in friendly, professional and supportive way. * Ensures compliance with agreed KPIs * Demonstrates politeness, poise, dignity and emotional maturity in handling calls; handles difficult cases with required frequency and quality. * Deals with enquiries independently taking ownership for the issue until a satisfactory outcome has been reached for the customer. * Identifies the nature of customer’s enquiry and offers him all possible help in quickest possible time using technical knowledge and data seeking capabilities. * Clearly communicates reasons for concerns/issues to the customer and maintains contact. * Forwards more sophisticated/complex questions/requests to second level for further escalation. * Escalates customer issues to Team Leader or Back Office Team if satisfactory outcome for the customer cannot be achieved via standard procedures. * Identifies sales opportunities and informs the customer of relevant products and services if applicable. * Keeps records on all customer requests in order to ensure reliable and timely tracking of customer requests. * Ensure positive corporate image ensuring compliance with Etisalat’s policies, procedures and guidelines. * Documents all customer suggestions and ideas on improving the concerned products and services.

Jordan

* Provide advice and assistance to supervisors on staff recruitment * Prepare notices and advertisements for vacant staff positions. * Schedule and organize interviews * Participate in applicant interviews * Conduct reference checks on possible candidates * Prepare, develop and implement procedures and policies on staff recruitment

Jordan

Duties: * Assisting in the short listing of suitable candidates from applications. * Dealing and advising on disciplinary and grievance procedures. * Developing & improving existing HR procedures and processes. * Assisting in the set up and maintenance of client & candidate databases