Hadeel Ali Email & Phone Number

Damascus, Damascus Governorate, Sy

Damascus, Damascus Governorate, Syria

Damascus, Damascus Governorate, Syria

Syria

• Ensure clear communication with employees regarding the rehiring and end of contractprocess.• Assist the Recruitment Manager and in coordination regarding preparing efficientheadcount plan in order to monitor and control efficient recruitment plan.• Review applicants’ CVs, filter and perform interviews and tests to choose the ones thatbest fit the job profile of the vacant position.• Update vacancies and applicant’s status on HRIS according to the recruitment procedureand process.• Complete the transfer and promotion cycle.• Verify the recruitment requests and communicate the number of required vacancies tothe Recruitment Section.• Administrate the rehiring process in alignment with headcount budget.• Utilize online recruitment services to attract talented applicants.• Generate and fill in required internal and external reports.• Create and remove vacancies on the HRIS system.• Follow up HR help desk requests.• Prepare and communicate internal memos for the reassigned employees

Damascus

• Follow up filling and archiving office records for both hard and soft copies, keep themup to date.• Handling travels arrangements for employees inside / outside Syria.• Request Sim cards, ID, Access Cards, Business cards for MTN staff.• request for office stationary systematically to maintain an adequate balanced inventory ofoffice supplies in coordination with Logistic team.• Setting up procedures and priorities for requesting the office supplies then distribute itefficiently to the team members based on MTN Policies.• Support in all hotels and accommodation arrangements for the travelers (Employees /Visitors).• Booking meetings rooms to conduct meetings/interviews.• Attending management meetings and writing minutes of meeting.• Following up the implementation of the Management meetings' Action plan with theconcerned parties.• Create Memos for Governmental authorities on behalf of the team members.• Supervising Drivers and monitoring their fuel consumption and keep it in records formonthly assessment.• In charge of office cleaners, distributing their tasks as per to business need incoordination with their line manager.

Syria

• Receive the incoming post from the other CC department involved face-to-face contactwith customers and register requests in to the dedicated application.• Record the final solutions via the specialized application.• Provide the supervisor with a monthly report.• Communicate any alarming case to the supervisor.• Abide by the company/department policy and procedures• Handle customers' complaints as reassigned from other CC Departments.• Coordinate with other concerned Divisions and CC departments to ultimately findadequate solution via different dedicated applications.• Contact customers to provide them with answers/solutions to their enquiries/problemswithin pre-set timeframe while demonstrating the best quality of service.

Syria

Answer the caller and inquire about purpose of the call.• provide the caller with requested and necessary information/service according tocompany policies.• promote services and products of MTN to all caller.• Execute caller's request according company policies, procedures & processes• Receive, filter and transfer callers' complaints to the concerned person(s)/department

Bachelor'S Degree, Language Interpretation And Translation

Bachelor'S Degree, French Language And Literature