Lead the process of developing and maintaining the CRM product to deliver a high competent solution to the market.- Communicate with the customers to understand their different business growing needs.- Analys growing and developing business and market needs and decide required product enhancements.- Translate different needs into business requirements.- Priorities deliverables and assign required tasks to different team members to develop and apply required features, and follow up on the progress and time to market.- Ensure that the end user experience meets or exceed their expectations.Main Project- Go B2B CRM: from development to deployment for the B2B CRM solution - Atheeb Go telecom in Saudi Arabia.

Responsible for managing Wholesales and Retail Billing for large customers including Contact Energy, - Manage the integration between the services ordering app and the Netsuite Billing/ZAB.- Building required Netsuite scripts and actions to ensure accurate and reliable billing.- Responsible for retail daily and Monthly Wholesales bill runs.- Work with the development team to enhance the billing accuracy and daily processes.- Automate the process of data inconsistency check.- Reconcile customers connection and billing with the LFC invoices.- Add manual credit/debit transactions where required to adjust customer invoicing balance.- Build the required data models to be used in business story telling using Power BI.Key Achievement:- Build an auto validation solution for the daily billing, reducing efforts from 8 hours to 1 hour per day.- Build ETL database solution to process the data received from ordering system (Vumeda) before being uploaded into Netsuite Billing/ZAB.- Played a key role in the implantation of Netsuite Billing/ZAB and data migration stages.

• Provide business with different analytical reports required.• Maintaining and monitors key financial controls.• Analyse billing related complains cases to be resolved.• Optimise and automates daily processes.Postpaid 3G (March – July, 2012)• Collects and analyse business requirements from all different business units.• Propose available technical solutions to business and management.• Perform required system configuration and changes that serve the most appropriate solution.• Communicate with different business units to review and discuss results.• Provide business units with different monitoring and analytical reports required.

Auto Dunning & Auto Deactivation• Review, analyse dunning and deactivation processes automation needs and criteria.• Deploy an automated script that generates several reports that collects risky customers and theactions that should be taken on each of them.• Developed a tool that deactivates the customers, or suspends them according to predefined criteria.• Generate automated reports for different actions and customers.Roaming• CAMEL implementation: participate in CAMEL solution implementation for prepaid roamers and integrate the solution with other roaming modules.• Perform TADIG testing for voice, GPRS, and CAMEL and follow up with the DCH and other operator for the missing or delayed files.• Roaming partners AA14 review and compatibility check. Sales Management Tool• Collects management requirements to manage sales process.• Analyse requirements, design and implement required workflow solution.• Provide the business with the required reports and data to monitor pre-sale and after sale process.

ESKADENIA SOFTWARE - JORDAN CONVERGENT BILLING (APRIL –AUGUST 2011)• Performed market research to collect and analyse different business requirements.• Analyse requirements and proposed solutions that serve these requirements.• Requirements management and documentation.• Document different business cases scenarios for prospected system behaviour. Bad Debt Tracker (October 2010- April 2011)• Communicate with the customer to collect all requirements in different phases of the project.• Requirements analysis and solution design.• Ensure the deployment of CMMI processes and procedures during the solution development and• deployment lifecycle, including budgeting and cost analysis, risk management and monitoring.• Data migration and validation. ESKADENIA WiMax (January- July 2010)• Manages, organise and follows up the meetings, requirements collection and analysis, development process and implementation tasks with KULACOM and ESKADENIA different parties to deliver WiMax solution that match KULACOM business needs• Analyse the gap between ESKADENIA Billing solution and KULACOM Requirements• Requirements analysis and solution design. 
Oracle Financial Interface Implementation (September 2007- Lebanon)• Implementing and configuring the interface module between ESKADENIA Billing system and Oracle Financial in Lebanon 2007.• Ensure that solution match customer business needs.