- Created interactive dashboards and reports for sales managers to conduct comprehensive analysis of the sales team's performance metrics, identifying strengths and areas for improvement.- Led the successful implementation of a new CRM system across the division, ensuring seamless integration with existing tools and databases. Facilitated user training sessions and provided ongoing support, resulting in 100% user adoption within the first month of deployment.- Conducted a thorough audit of the Medical Data, identifying and rectifying inaccuracies and redundancies- Created comprehensive training materials and conducted workshops to educate the Sales, Medical, and Beauty advisors on three different CRM systems. Holding regular refreshment sessions to keep the team updated on the latest features of the systems and addressing any concerns

- Conducted monthly business reviews with major company stakeholders to address all pain points, prepared action plans, and owned tasks until completion- Prepared yearly portfolio prioritization to suggest products divesting and withdrawal for low performers and investments for high performers- Insured providing stakeholders with efficient systems, accurate reporting structures and timely advice.- Coordinate with project stakeholders, vendors and services providers as required to ensure the efficient delivery and maintenance of business performance solutions.

- Compiled and analyzed previous sales data and market trends to develop forecasts and projections- Worked with the Marketing team using the data and research prepared to focus on specific regions to determine how to best set the company apart from its competitors- Created an automated tool to calculate Sales team yearly incentives and monthly achievements

- Built an e-document management system to organize the company’s data, research and projects for both Rakeen and sister company Ghadan- Conducted a community needs assessment for Makkah’s region which was approved by Makkah’s Governor to increase the health, education, and athletics reach of the people in the province

- Maintained the highest customer satisfaction rate since February 2017.- Subject Matter Expert for the Company’s new product lines and services to customers e.g. KSA Family, Repeat, Packages. Inducted internal team as well as promoted it to external customers.

- Customer Communication Templates**: Created standardized communication templates for customer service responses, ensuring consistency and professionalism in messaging.- Designed customer feedback forms in Arabic to gather insights and improve services tailored to the local market.- Gathered and analyzed customer feedback to improve services and customer satisfaction, leading to actionable recommendations.

- Re-designed, as part of a team, Jeddah Chamber’s website interface with the aim of improving customer experience.- Audited the SOPs for all departments against ISO standards.- Collated the most frequent customer complaints as well as suggestions in order to provide management with insight on urgent areas to alleviate.